Good luck and Let us know!
when I phoned yesterday (if it wasn’t back with the dm yet) I was planning on asking the person I was talking to on the phone if there was any way they could ping an email to my DM to just let them know the Nino was now on file rather than it needing to go back to clerical team to see if that would speed things up a bit (assuming that’s how it worked?!)
It is with the dm so I didn’t need to ask though. I phoned thursday, then had the bank hol weekend, and it was with the DM on Tuesday so it didn’t take long xx