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Original poster

Android app issue - back button

7 replies

spiderlight · 08/08/2026 18:08

Is anyone else having issues with the 'back' button on their phone booting them out of Mumsnet altogether when using the Android app? It normally takes me back to 'Active' but it's just started closing the app entirely. I'm on a Pixel 7, if that's relevant.

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MNHQ

ImaniMumsnet · 09/08/2026 12:20

Hi all,

Thank you for flagging this and we are sorry that this is happening! We have flagged it to our Tech team who will be able to take a look at this first thing tomorrow. We will keep you updated but please do let us know if anything gets worse in the meantime.

MNHQ

JoMumsnet · 09/08/2026 16:39

Hi again,

Please can we check that you're all using the latest version of the Android app? It should be showing as 45.3.11 - this was released a few days ago to reduce crashing and other errors.

To get the update, you'll need to fully close the app and then reopen it.
You can do this by following these steps:

  • Swipe up from the bottom of the screen and hold for a moment (or tap the Recent Apps button if you're using the navigation buttons)
  • Find our app in the list of open apps
  • Swipe the app up and off the top of the screen to close it completely. Alternatively, you can tap Close all to close every open app
  • Wait a few seconds, then reopen the app

When you reopen the app, it may take a little longer than usual to load while the update is applied.

Please let us know if this helps resolve things. Thanks in advance.

MNHQ

AmeliaPMumsnet · 10/08/2026 11:03

Hi all,

Thanks for your patience and sorry this is happening. It looks like there's a couple of different issues here, so we'll try and address everything separately.

For those of you who are using the Android app.

  1. @spiderlight & @Lathemistress One of you mentioned that this issue with the back button now seems to be resolved. It could have been caused by the site being extra busy. Can I check if it's still resolved for you and let me know if it isn't?
  2. @Lathemistress Thanks for flagging the issue with the comment box covering replies. There's another thread about this here. We'll post there with any updates so might be worth keeping an eye on it.
MNHQ

AmeliaPMumsnet · 10/08/2026 11:07

And for those of you who are having issues with the back button not working in your browser, could you please let me know if the issue is persisting for you this morning?

If it’s still happening, could you please try clearing your cache if you haven’t done so already? Here are some instructions depending on which browser you’re using:

Samsung Internet

  1. Open the Samsung Internet browser.
  2. Tap the menu icon (☰) at the bottom of the screen.
  3. Tap Settings.
  4. Select Personal browsing data, then Delete browsing data.
  5. Make sure Cached images and files is selected.
  6. Tap Delete data and confirm.

Google Chrome

  1. Open Chrome.
  2. Tap the three dots (⋮) in the top right hand corner.
  3. Tap Delete browsing data.
  4. Choose a suitable Time range - selecting All time will clear the full cache, and is probably the best option.
  5. Make sure Cached images and files is selected.
  6. Tap Delete data.

Thanks for your patience!

MNHQ

AmeliaPMumsnet · 10/08/2026 11:10

Sorry @notthe1Parrot, I missed that you were on Edge! Here are some instructions for clearing your cache:

Microsoft Edge (Windows desktop)

  1. Open Microsoft Edge.
  2. Click the three dots (…) in the top right hand corner.
  3. Select Settings.
  4. Select Privacy, search, and services.
  5. Under Delete browsing data, click Choose what to clear.
  6. Choose a suitable Time range - selecting All time will clear the full cache, which is the best option.
  7. Make sure Cached images and files is selected.
  8. Click Clear now.
MNHQ

AmeliaPMumsnet · 10/08/2026 13:29

Great @spiderlight, thank you for confirming and apologies again about that!

MNHQ

AmeliaPMumsnet · 11/08/2026 09:19

Hi all,

We’re still looking into this at the moment. Would you be able to share a screen recording showing the back button not working? If so, could you please send it to us via email at [email protected]?

Thanks so much for your patience🙏

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