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Concerns about racism

9 replies

PandoraSocks · 05/08/2025 08:33

Hi there Mumsnet HQ

Many of us are concerned about the uptick of hatred, xenophobia and racism on the site over the past couple of weeks. Most of the bigotry is focused on asylum seekers. MNHQ will of course delete racism etc. if reported, but this has gone way beyond a few hateful posts.

Links below to three examples of threads which have descended into real nastiness.

Cheers.

https://www.mumsnet.com/talk/in_the_news/5385273-civil-unrest-whats-really-going-on?utm_campaign=thread&utm_medium=share

https://www.mumsnet.com/talk/am_i_being_unreasonable/5385914-do-you-believe-there-will-be-a-civil-war?utm_campaign=thread&utm_medium=share

https://www.mumsnet.com/talk/am_i_being_unreasonable/5386073-to-be-so-fed-up-amd-disheartened-with-all-the-xenophobia?utm_campaign=thread&utm_medium=share

BeckyAMumsnet · 05/08/2025 15:20

Thanks for raising your concerns.

Racism - or any hate speech - is absolutely not tolerated on Mumsnet. Posts that break our rules in this way are removed when reported, and posters who persist are banned. We rely on reports to help us catch anything that slips through and we’re grateful to those who take the time to get in touch with us. Compared to many other large platforms, Mumsnet takes a much firmer and faster approach to removing hate speech and posts that cross the line are often removed within minutes of being reported.

Immigration is a major political and national issue. Allowing people to talk about these issues openly and within the rules is not the same as endorsing prejudice, and we believe thoughtful, good-faith discussion is far more constructive than driving it underground, which ultimately just leads to more division - and we think there’s more than enough of that at the moment in our society.

We don’t assume that everyone who has concerns about immigration is racist (or indeed white and British), and we don’t believe that creating a separate board for such conversations would help. Much like in political debate, it’s often by allowing people to express opinions - even uncomfortable ones - that those views can be challenged, debated, and sometimes even changed.

No one is obliged to engage with threads they find offensive - scrolling past or hiding is always an option. And if a post does cross the line, please do report it so we can take a look. We have deleted many posts (and banned several users) in recent weeks thanks to your reports.

We’ll continue to do our best to strike the balance between open discussion and keeping the site one of the few civil places online to have these difficult conversations.

BeckyAMumsnet · 05/08/2025 15:26

Zonder · 05/08/2025 15:22

Racism - or any hate speech - is absolutely not tolerated on Mumsnet. Posts that break our rules in this way are removed when reported, and posters who persist are banned.

I'm sorry @BeckyAMumsnet but this blatantly isn't the case. There are so many horribly racist responses on so many threads that are left to stand. Unless perhaps we have very different views on what constitutes racism or hate speech.

Thanks @Zonder - could you please report these to us? We're unlikely to be aware otherwise.

BeckyAMumsnet · 05/08/2025 15:32

childofthe607080s · 05/08/2025 15:23

can i suggest if you do report racist posts that you state why you think it’s racist ? I have found that can make it easier for the moderators who after all are only humans and dealing with lots of stuff

Thanks for this - we agree that's it's really useful when reports provide additional context - we don't insist on it, of course, but it's especially useful on contentious threads.

BeckyAMumsnet · 05/08/2025 15:39

MrsBennetsPoorNerves · 05/08/2025 15:31

@BeckyAMumsnet, thank you for responding. Could you please explain why some blatantly racist posts are allowed to stand even after they have been reported, when some relatively innocuous posts get taken down? And would it be possible for moderators to provide an explanation for their moderation decisions in future?

As highlighted by many posters above, misinformation is a particular issue in this discussion, and others, and posts containing misinformation are frequently left to stand while other comments are deleted. I'm not sure if this is because spreading lies isn't actually deemed to be breaking any of your talk guidelines? For me, much of the misinformation that I see amounts to hate speech, because its purpose is very clearly to incite racial hatred, but your moderators don't seem to agree. Can you please clarify if spreading misinformation likely to incite racial hatred is permitted within the talk guidelines?

Without seeing the posts it's difficult to answer - but we're always okay to be challenged and will explain our decisions if they're unclear so definitely worth getting in touch directly with your concerns.

Misinformation is sometimes tricky because none of us are experts - and we often look at the wider context of a post. Statistics are a good example - if you caught Radio Four's Today programme this morning, there was a very good segment where they broke down recent stats about migrants and crime, and that's the kind of discussion we think is worth having rather than just deleting all posts because they may have an incorrect interpretation. We do (and have) deleted posts where we think the poster is using misinformation deliberately to inflame a discussion, for example or to otherwise cause harm.

BeckyAMumsnet · 05/08/2025 15:42

Zonder · 05/08/2025 15:36

Fascinating. @BeckyAMumsnet have you seen this? Perhaps on those occasions that MN do delete racist / hateful posts it would help if a deletion message were sent to the poster so that they knew why. In fact this would be sensible in any case - no point deleting if the poster doesn't even notice sometimes!

If a poster is being deleted for racism (presuming they've not been banned) they're very likely to hear from us relatively early on for such a serious breach of our guidelines.

BeckyAMumsnet · 05/08/2025 15:47

PandoraSocks · 05/08/2025 15:44

@BeckyAMumsnet totally agree with this.

Some posters are very sly. Individual posts might just hover around the edge of not breaking guidelines, but a look at their posting history will tell a very different story.

Eta: sorry, I should have said thank you for responding! Very rude of me.

Edited

We do generally look at the context (and if you find an occasion where you think that didn't happen and it feels a bit whack-a-mole, then please do mail us) and a poster's history will absolutely come into play here, too.

BeckyAMumsnet · 05/08/2025 15:55

Piggywaspushed · 05/08/2025 15:49

Becky@BeckyAMumsnet, can I check MN is clear on the difference between misinformation and disinformation?

Yes, @Piggywaspushed obviously, we can’t always know intent, but we work with the information we have. Anyone joining to deliberately push an agenda can't usually hide for long, though. We don't doubt that much of the misinformation around at the moment comes from disinformation elsewhere!

BeckyAMumsnet · 05/08/2025 16:59

ilovesooty · 05/08/2025 16:08

I wouldn't be surprised if the posters I've reported today and a couple of days ago have been talked to by MNHQ. I obviously wouldn't know, but interestingly I haven't seen the latter since she was reported and deleted. I think a lot probably goes on behind the scenes that we aren't told after we've reported someone if there appears to be a pattern to their posting behaviour.

Quite, @ilovesooty and we've banned a fair few.

As mentioned upthread, the patten of posting is an important consideration for us.

BeckyAMumsnet · 05/08/2025 17:06

MrsBennetsPoorNerves · 05/08/2025 16:12

@BeckyAMumsnet, I have another question about the threads which @PandoraSocks linked to in her OP.

Your moderators are clearly aware of the threads in question as they have zapped some of the posts. Do they not look at the wider content of those threads and think "this is not in the spirit of the site, we need to take the whole thread down"?

I honestly don't understand it. You say that racism is unacceptable, and I do believe that you genuinely think that, and yet some threads with post after post of racist bile are left to stand, perhaps with the odd post being deleted here and there to suggest a token effort. Why can't you just take them down when the whole thread descends into hate speech?

Thanks for raising this, @MrsBennetsPoorNerves - we often do take the whole thread down. It’s not always a simple call, though. More often, threads include a mix of views, including posters challenging or correcting each other. As you mention, we’ll remove individual posts that break the rules, and if the overall balance of a thread tips into something that’s clearly hateful or no longer in the spirit of the site, we will remove the whole thing. We also rely on the reports to help us spot when that tipping point has been reached so we do urge posters not to assume it's not worth reporting - it always is, even if the individual post you reported isn't deleted at the time.

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