What’s up with the MN app?

[Preciousssssss]

It’s suddenly frozen.

Everything else on my phone is working as normal.

(Have had to go back to the mobile site to write this.)

Hk @Preciousssssss

Sorry to hear that you're having problems with the app. We have a few questions to help us get to the bottom of this -

1. What device is it happening on? (i.e. iPhone 15, Samsung Galaxy etc)
2. Can you recall the last few actions that you took before the app froze?
3. Are you able to quit the app completely and reopen it again?
4. And if you can quit it completely and reopen it again, could you please let us know what version of the app you're using? You can check this by opening the app, opening the profile menu in the top right hand corner and then you should be able to see the app version at the bottom of the menu

Thanks in advance

I’m on the app and it’s working fine for me op, so it might be a device specific issue (eg works fine on iPhone but not working on android), an issue specific to your individual device or a wifi issue maybe?

Hope you get it resolved!

I’m on the app and I can’t get from a thread I have been looking at, back to active. When I try it just takes me to a page about favourites and I have to close the whole app to get out of it. It’s just started today.

It’s following I’m getting.

I’m having the same problem - trying to get back to active conversations from a thread brings up. List of my favorite topics which I can choose, but can’t close and also can’t click on ‚active Conversations’ at the bottom of the sidebar at all. Have also given up.

this is on an iPad. It felt like there’d been some sort of update as I had to accept cookies etc first thing this morning. On my iPhone its currently ok.

Hi, @JoMumsnet - 45.1.0 - is that the app version?

I’m on an iPhone 15, and everything is completely back to normal!

I was just scrolling as normal through various threads before it froze.

Hi all,

Just a quick update to say we're aware of the issue, and we're working on fixing it as soon as possible. We're really sorry this may continue to happen in the meantime. If you do encounter it, quitting the app completely and reopening it should allow you to get back in for now - but we’re aiming to get it properly resolved ASAP.

Regarding the menu staying open when you return to the app from a thread. We're not able to replicate this ourselves, so if it's happening consistently, we'd really appreciate it if those affected could send us a screen recording showing the issue. You can email it to us at [email protected].

Please reference this thread when mailing screen recordings.

Thanks so much for bearing with us.

App getting stuck and phone overheating. Mobile site not loading most of the time

We've just pushed out an update that should resolve the freezing issue. You may need to delete the app and reinstall it again for the update to kick in - can anyone still experiencing these issues, please uninstall and reinstall the app?

And what’s with the tiny emoji?

I’ve reinstalled now @LilyMumsnetthank you - hopefully my phone won’t go on fire

<Coughs>

Erm … The current problem is that although the app keeps telling me, when I try to post, that I can only post under the name I’ve already used on that thread, it won’t let me change back to that name within Comments. Never had that before - it’s usually seamless and I don’t have to think about which username I’m commenting under.

Is there a “rubs hands” emoji?

@JoMumsnet I’d be very grateful if someone could look into this latest issue!

I post and name change often, so may be on several threads concurrently under different names. Usually the app manages this for me - automatically switching to whichever name I started posting on a thread with.

Now it’s all fallen apart! I’m having to go into Settings to manually change names time after time - and it’s incredibly tedious.

That’s normal, you can only post under the username you’ve already used on that thread. That was brought in some months ago to avoid posters name changing halfway through a thread and “trolling”.

No - you’ve misunderstood. Or I haven’t explained properly?

I understand that, @MsDDxx. The issue is that the app itself is supposed to switch to the username one is already using in a thread. Currently it isn’t switching to the appropriate name, and won’t allow me to switch to it within the thread, so I’m having to discard my already written comment; go into Settings and change to the right name; then go back to that thread and write the post again.

This is something completely new that started yesterday. I would hardly be complaining about something that has pertained for ages!

The app is still freezing even after the update @LilyMumsnet

I’ve reinstalled and it’s freezing constantly- app on an iPad

when it does work bookmarks aren’t working still

Why has the app suddenly changed? (IOS).
Yesterday I could "agree" with a comment now there's only a "thanks" available.
I could also go to the OP's next post easily but it seems you have to view all of their posts together now, I liked reading others comments after each OP's updated post.
I have deleted the app and re-installed it (which when I downloaded it again it said the app had been updated 2 days ago) but it's the same.
Is this just how it is now? Seems to have gone backwards to me.

i couldn’t ever do any of those things on the app

How odd 🤷🏻‍♀️

This is what I used to see.

This is what I’ve always got!

@JoMumsnet @LilyMumsnet the app has completely stopped allowing me to post now

My app updated on my iPad iOS 18.5 today.

keeps coming up with this randomly when I hit the icons at the bottom of screen. So I hit active and this show and I can’t get to active threads, I can only select a topic

if I close the app and reopen it works active and other button work again ok again for a while before it starts again