Trying to read direct messages

[ivykaty44]

trying to read direct messages but the page will not scroll down to allow me to read the messages on the page?

Hi OP

Please can you let us know what device and browser you're using to access the site?

MacBook & safari

Same on iPad.

It didn't used to be like this and I could read direct messages?

Hi there @ivykaty44 . We are aware there's been a problem with this recently. There's more about it on this thread https://www.mumsnet.com/talk/site_stuff/4847578-problem-accessing-dms. A fix was released about a week ago, which seems to have solved it for most people but it does seem some are still having the same issue. We're looking into it now. In the meantime, could you try clearing your cookies and ensuring you aren't using an incognito browser? Those things seem to have helped quite a few people get it sorted.

I’ve found if I send a message to another then it unlocks the page and I can scroll down

Hi OP

Just to let you know, we're working on a fix for this. Thank you for the workaround.