Hide thread function not keeping threads hidden

[Catiopea]

Hi, I’ve been using the hide thread option but threads I’ve hidden keep popping back into the Active Convos page.

I wasn’t sure if hide thread only meant for that page at that time but when I searched for more info I found this previous thread www.mumsnet.com/Talk/site_stuff/3007679-Hide-threads-not-working which suggests hide thread is supposed to, well, hide the thread but for good not just for that specific Active Convos page at that time.

I would appreciate not having to rehide threads all the time especially as fat finger typing means I occasionally open threads instead of hitting the ••• bit to hide.

Could you ask tech to have a look again please?

Hi OP

Are you able to let us know what device and browser you're using?
Also, if you have a time-estimate of when threads reappear, that'd be really useful!

Thanks Lily, its an iphone/safari and threads are reappearing as soon as I click on Active again (I stopped using the back button in case that was causing it)

Only noticed in this last week or so when there were more threads I really didn’t even want to read the title of and I stopped using the back button after the first day of noticing them reappearing.

Thanks for the information - we've raised it with our tech team and will be along with more information once we've heard back.

Thank you Lily (& Tech!)

Hey @Catiopea I am looking into this for you. So from what I can see, you say you're using Safari on mobile and it's the mobile, version of the site? You don't happen to be viewing the desktop version of the site on your mobile?

And the way you are hiding your threads is by going into the thread itself, clicking on the down arrow located at the top of the thread and then selecting 'hide this thread'?

Have you tried another browser at all, does the same thing happen?

Apologies for all the questions, I'm just trying to think of the things I might be asked in order to get to the bottom of it.

Hi Janine,

It’s only the mobile version, I haven’t signed in anywhere other than my phone so only safari.

I have tried to hide mostly from the title bit on Active, maybe once or twice from inside the thread if I’ve missed the ••• on the title & accidentally opened the thread - unfortunately I haven’t noted any difference in these two ways of hiding as if I accidentally open one I may get a bit flustered and just navigate off site to somewhere else for a bit.

I have noticed that occasionally the site ‘shrinks’ so the text is smaller & theres a horizontal as well as the normal vertical scrolling bar. Not sure if thats related? It can happen mid-browse so I’m not clicking on desktop site in top window & if/when it happens I tend to leave the site (frequently scrolling with one thumb so horizontal sliding is too annoying to stick with for long)

Thanks for getting back to me @Catiopea

I have been trying to recreate this issue, but am a bit confused. You say you are using the mobile web browser and you're hiding threads on the active page by the three dots on the title. I don't see this view on mobile - do you have a screen shot of where you mean? I know our apps allow you to hide a thread from the active page, but I wasn't aware you could on the mobile web view.

Tbh Janine I’m not brilliant with technology so I could be describing it incorrectly I have requested the desktop though and it looks completely different and I haven’t downloaded the app so process of elimination makes me (relatively) sure I’m on mobile web.

Here are screenshots of how I see Active Conv & the ••• and what I see when I click ••• which gives a box of watch/hide options.

This is a screenshot of the way the mobile site is (for me) moving into a horizontal smaller bar too (while you’re asking Tech!)

Thanks for that Catiopea - we'll take another look into this and see what's going on here.

Thanks for being patient!