Android App "unable to connect with Mumsnet"

[ChineseFireball]

Hello. I've had difficulty with the Android app today and can't seem to connect. Is it just me? I keep getting an error message (hopefully I've attached a screenshot). I'm running Android 4.1.2 on a Samsung, if that matters.

I'm on the galaxy ace.. Same since last Thursday. The mobile site is so annoying, I know loads hate the app but it's my easiest way to MN. I am actually having withdrawals now..

I've tried on dd's galaxy young, same problem on there too.

Galaxy ace here as well. I travel a fair bit for work and the app works much better on the move than the mobile site. 6 hours on a train tomorrow with no MN is not a good prospect. The mobile site is very irritating with pages loading repeatedly so you get taken back to the top of the page while you are trying to read.

I'm with the others who were a bit by the fact that no one actually checked the app, just presumed that it was related with the server issue. If they had they would have seen that it wasn't a slow loading issue.

It's because the app doesn't have adverts. I'm cynical. There's no need to rush to fix the app because it doesn't have adds.

ads, ffs...

Is the app going to be fixed soon? I have a Sony Xperia U. Finding the mobile site very difficult to use,

Xperia Miro

Samsung Galaxy Ace on Android version 2.3.6 and haven't been able to get on for the best part of a week. It is very frustrating as the mobile site is sooooo easy to use and navigate on a small screen.

Please Please Please get it fixed soon.

Missing the app very, very much.
Not working on my spanking new S5 , DP's S3 or the Galaxy Tab 3.

HTC one app not working either, come on mumsnet!

This is absolutely ridiculous. How can an app be down for so long although the iPhone/iPad one works

Updates on what's happening wouldn't go amiss

Thanks for looking into it shamtech.

Not working on my Galaxy S3

@Thurlow

It's because the app doesn't have adverts. I'm cynical. There's no need to rush to fix the app because it doesn't have adds.

It's really not that, Thurlow. It's that these apps (iPhone and Android versions) were built by a third party, and not by our in-house developers. Making any changes at all is thus extremely time-consuming. The whole thing has been a big learning experience for us. (Our almost-ready new mobile site and apps are being built in-house and hopefully it will thus be much easier for us to make changes when we need to.)

We'll see if we can get an update for you now.

Hmm, just looked on the Google Play Store and the Mumsnet app has only been downloaded between 5000 and 10,000 times, and that counts people who have uninstalled the app later. I thought there would be way more Android Mumsnet users than that! Perhaps we are in minority.

Unfortunately iTunes doesn't give the download total, but it shows 150 odd ratings, compared to 65 rating for the Android app. So from that, can we assume there are approximately 3 times as many iPhone/iPad users as Android users?

Looking at iTunes though, there are just as many people complaining about the app, so it's not just us!

OK - two (two!) members of our team will be working on this today so hopefully we'll have some progress for you soon.

We know the current apps are not great. We sincerely expect the new ones (and the new mobile site) to blow them out of the water, UX-wise. We're very close to the testing stage with those now.

With a bit of luck, Site Stuff threads about apps will soon be a thing of the past

New ones?Exciting!

Ooh, new ones does sound good Katie...wonder if they'll include pics!? (Btw...any post yet?)

Do you want testers for the new apps?

woo hoo. Been able to use app for the first time in over a week today well done HQ. Hope this is the end of our troubles!!

It works!!! Yay!!!
looking forward to the new app!

Err.. I can log in now, but nothing comes up in 'I'm on' or 'topics' or 'active'.... So I have an app again, but it's empty?!