"Maybe not intentionally corrupt or inept, just hurried. But somewhere down the line it went very wrong"
I agree - I think they were too deep into wanting to be part of the 'vanguard' as Salmond put it - saw it as a political opportunity- and failed to be able to take a step back and understand the implications of the process they were trying to rush through & the application of that procedure. Especially ignoring the police advice.
Instead of taking on board the criticism of their actions at a point that meant they could just reset & do it again properly, they doubled down, defended the indefensible & made decisions about police referral in opposition to the wishes of the complainants.
Their focus was on burying a Salmond, at whatever cost. Again, a wilful ignorance of the wider implications & costs. That's the crux here. It may not have been intentional. But it was their choices that ended up costing many so much.