A few weeks from now:
[sfx of a letter being opened]
'I don't believe it!'
'Darling, what on earth's the matter?'
'Those utter incompetents! Obviously they've contaminated the samples at the lab, or some other bureaucratic lunacy. I'll fight this tooth and nail...'
'Of course you must, Rob! This is iniquitous. Don't worry, darling, it will turn out they've sent you the wrong letter. We'll get it all sorted out in the end. Jess can't be allowed to do this to you.'
A few weeks later:
'Well, that's that, Helen. I've done everything I can but they won't back down. I suppose they're afraid of losing face.'
'I still think we should go to our MP, Rob! How can they get away with treating innocent people like this?'
'I'm afraid it's no good, darling. We're just going to have to face it - Jess has won. For now. It's not such a large amount, after all.'