Furious-post completion email, anyone know about boilers please?

[Studious]

We completed two weeks ago. The house had been completely renovated for sale, new carpets, sinks, tiling etc. It was beautiful, I spent 14k on making it up to date and sellable.
I turned down a higher offer because I wanted it to go to a first time buyer and the other offer was from an investor. I left appliances, curtains etc.

There has been a few emails about niggles from estate agent, I have answered these.

Today, I got a long list of accusations and I really have had enough. I have C&P part of the email which amongst other things, accuses us of deliberately doing something to the boiler to lie about emissions. Does anyone know if this is even possible? I have been googling and can't find out how lowering the pressure affects this?

I have never touched the boiler, it was serviced in January and documents sent. I am so upset.

Namechanged from another thread, been on the buying and selling one for months.

More serious, we also got notified by an dependent boiler service and repair person that the last review of the boiler in January 2016 has not been done properly. The result of the examination is that the boiler as is not fit to use and poses danger to the inhabitants. This is due to the fact that pressure within the boiling chamber has been purposefully set too low to reduce the otherwise too high CO2 emission, thus generating an explosive mixture within the boiling chamber. This is practically speaking fraud and I am all but happy about this. We will replace the boiler this week

Dear academic arsewipes,

You know nothing about real life outside of your arcane specialist subject. Suggest taking up a boiler repair course.

Love and kisses,

Studious

Tell the estate agents you no longer wish to receive correspondence from them. You will consider any further emails a harassment and will report both them and the EA to the police. Make sure you write it first so you have proof to submit to police, if need be. If it is a specific agent, write to owner / manager anyone who can fire said agent.

Advise agent they tell their solicitor to contact yours. Specifically say you will not respond to any further communications unless it is generated by their solicitor to yours (so that they face costs first - otherwise they will harass your solicitor who will happily charge you to reply to them)

The estate agent's words were 'it's important that you answer this questions and be helpful'
"... Because otherwise I'm the one who will have to tell them to go away" are the words he left out of that.

Did I understand correctly that the EA is forwarding Crazy New Buyers' emails with their email addresses removed? If so I wouldn't even begin to answer their concerns, just reply to the EA saying that contact should be non existent or through solicitors. As soon as Crazy New Buyers go to their solicitor they'll get laughed at.

Not enough window keys indeed, fucking hell. Even if they were renting they'd get laughed at for that.

It's extremely frustrating to deal with someone who refuses to engage, so take heart from the fact that if you decline to respond at all it will piss them right off

" Gobbolinothewitchscat

Email them: "why are you telling me this?""

Agree. Underline the "me" , it may make them think about what your role actually is.

Did you spend money on replacing all the stuff you left them? You sound extremely kind to leave so much stuff to people you hardly know.

Just because these particular people are arsewipes, there is no need for the anti-intellectual sniping against academics as a group. It's rude, unfair, untrue, and against the spirit of the site (picking on particular groups for percieved generalised characteristics).
So how about we stop that?

OP, disengage. Ignore.

It's just joking user I found it quite funny. Most of the posters on here are pretty academic and clever people.

Yes Giraffe the emails are sent to me with addresses removed (which is probably a good thing as I would have sent something direct back).

I work for a gas heating company though only in accounts/payroll

Gas safe checks & servicing are like MOTs. They are what the engineer sees on the day, an annual service is no guarantee that something won't go wrong the very next day even. Unless the engineer did something unsafe (wrong connection or something) they have no redress & even then it should be with the original gas safe engineer not you. Boilers lose pressure & stufflike that all the time.

Thanks Ballet I think it was because he said it was done deliberately and was fraudulent. Such a serious accusation to throw at me.

I have replied, probably with too much emotion, I asked them to contact the regulatory body with their accusation, to stop contacting me and that I had left thousands of pounds worth of stuff at the house. This is the last in a series of emails which started on completion day, I have got enough hassle of my own to deal with.

I copied solicitor in on it all.

Haha as a former academic, at least I have a sense of humour! And thick skin, or id not survive in business.

I think you've done all you can studious, their demands are absolutely ridiculous.

Did that just rhyme?

It did, fox. You're a poet and you didn't know it.

I could send a follow up prose

Hi OP glad you have gone back to them firmly and copied in the solicitor. They need to understand that the place is theirs now, and therefore all the complaints they used to throw at a landlord are now theirs to deal with. I remember when we first bought, it took us a while, we kept mocking the 1980s decor and then realising, hold on, it's us who need to change it!

We completed 2 weeks ago and the buyer's partner made herself notorious by complete lunacy before the sale - she called my estate agent 5 times a day, and when she found out who I was buying from she called that agent twice a day too. I was expecting a load of this type of thing and was fully prepared to say "contact your solicitor, not me, and further emails to me will be seen as harassment". The completion date was later than they had hoped and I also had accusations of "she's clearly planned this deliberately to our detriment" - why would I? Luckily she seems to have become sane again once the money transferred over and we haven't heard anything, but I did sympathise with your situation.

Your former place is lovely, you've done nothing wrong. Hope you get some peace now - and if you don't, ignore!

First time buyers are always whiney buggers who expect too much.

When we bought our first home, the seller had not done loads of stuff she's agreed to do. I emailed her agent and...no response.

When the time came to sell, we used the same agent. Because he had served his client well. Sure enough, between completion and exchange there was a sudden problem with the boiler. In winter. Buyers wanted us to sort it. We spent £300 trying to fix it but eventually buggered off with the babies. The agent covered our backs for us.

With property, it's good to be mean and firm.

If they still remain arsey, just go nc. Wait for them to hire a lawyer.

That's a good point Dusty, it made you want to use them as they stayed loyal to the seller.

I need to let it go now but I have been doing things all day whilst thinking 'and another thing, I left that new John Lewis lampshade etc' .

The estate agent called and spoke to dh, he tried to palm it off on me but I made him carry on the conversation. My firmness on that issue however means that I get a vague non comittal answer to my questions about what was said. I want a forensic breakdown.

He did say that she had promised not to contact us again about them.

Ooh sorry, I got all over familiar with your user name.

When someone raises a dispute, often people think that you have to keep replying. But you don't. Once you've made your point (in this case, your agent should write a short final email specifically referencing caveat emptor), you should melt away. No need to keep responding to their ridiculous requests.

Although be really vigilant with a long postal forwarding service.

I am still so cross that they think I have done anything at all. I want to clear my name dammit.

You know you did nothing wrong. Why do you give a rat's arse what they think?

Let it go.

I want to clear my name dammit.

With who? The EA? The fruit loops who moved in?

Nah, don't loose any more head space over it and ignore any further emails.