Furious-post completion email, anyone know about boilers please?

[Studious]

We completed two weeks ago. The house had been completely renovated for sale, new carpets, sinks, tiling etc. It was beautiful, I spent 14k on making it up to date and sellable.
I turned down a higher offer because I wanted it to go to a first time buyer and the other offer was from an investor. I left appliances, curtains etc.

There has been a few emails about niggles from estate agent, I have answered these.

Today, I got a long list of accusations and I really have had enough. I have C&P part of the email which amongst other things, accuses us of deliberately doing something to the boiler to lie about emissions. Does anyone know if this is even possible? I have been googling and can't find out how lowering the pressure affects this?

I have never touched the boiler, it was serviced in January and documents sent. I am so upset.

Namechanged from another thread, been on the buying and selling one for months.

More serious, we also got notified by an dependent boiler service and repair person that the last review of the boiler in January 2016 has not been done properly. The result of the examination is that the boiler as is not fit to use and poses danger to the inhabitants. This is due to the fact that pressure within the boiling chamber has been purposefully set too low to reduce the otherwise too high CO2 emission, thus generating an explosive mixture within the boiling chamber. This is practically speaking fraud and I am all but happy about this. We will replace the boiler this week

At a guess they are possibly claiming the CO2 emission has been reduced artificially by allowing more gas to go 'unburned' in the chamber? Though I would have thought this would increase CO emissions not CO2. Either way it's not your problem

Look how I left it.

A window needs replacing???!!!!! But that's what surveys are for.

We did in fact have a boiler problem a few days after we moved in and we got in touch with the vendor in a spirit of 'help!!! Do you have any clue what we should do?' Their handyman incredibly kindly came out to help us stop it (the cylinder was blowing boiling water out into the front garden, most alarming). But firstly, this was them doing us a favour, and secondly, if it had been an actual fault with the boiler (as opposed to it actually being a minor blockage caused by its having been off for a long time and then switched on again) it would have been hard cheese on us for not having it properly checked and assuming it was ok, not their responsibility.

slightly would reducing pressure do that? I don't understand how it works, just sounds as if it was made up by someone a bit dodgy.

I need to let it go but I thought I had sold it to a lovely couple. Too much emotion invested in it.

Well they can enjoy choosing a new window then. Honestly, this is just harassment. None of it is your problem.

If they wanted to bother a seller with snagging complaints, theg should have bought a new build from a developer. As it is, they can just bugger off.

Hello step .
It doesn't need a new bloody window anyway, I would post some more of the email but I have been too slack with info anyway.

And wine, too many anyways.

We moved into a house and had no come back when on moving day :
-The alarm had been set and no code left. Solicitor couldn't contact the seller and we had to pull the wires out of it.

-A window fell out
-The previously intact sink had a huge crack in it

• Previous owner's teenage son left cigarette burns all over the wall of his room (again not there at last viewing)

Our solicitor passed all these issues to theirs but got no response. Apparently, we could have pursued it but the cost would probably be higher than the repairs

Why your buyers think anything is your responsibility after three weeks is beyond me.

I thought that dear pigletJohn would heed my cries and tell me about the boiler.

You are not thier landlord. It's not a new build. Not your problem. WTF are the estate agents playing at pandering to them?

really that is a legitimate complaint, you had to stand there with alarm blasting?

I have moved into houses with big issues, I think that is life, I am most pissed off about the lawnmower to be honest. They will complain about the spin cycle on the (free) 6month old washing machine next.

Wait... do they think that as the vendor you retain some responsibility for the condition of the house post sale - you know, like a landlord would have after the tenancy starts?

Send them 1 more email reminding them that they have bought the house, they are not renting it, you are not their landlord, and that if they think they have a legal claim they need to make such claims via solicitors.

Then just keep a copy of emails and ask your solicitor at what point you can sue them for harassment, or something!

They haven't even moved in yet, still got three weeks in their rental. I am waiting for the emails when they do.

I guess it depends what pressure was being reduced, I'm not sure exactly how gas boilers work, just thinking though the little bit of chemistry I remember. Reducing gas pressure would result in less CO2 but dont see how that could cause an explosion. Conversely I would have thought Reducing air inflow would result in more carbon monoxide (not explosive, but obviously toxic) and could I suppose possibly leave unburned gas in the chamber which is explosive. But the CO level would not be acceptable then. It sounds like they are just out for money, I would discuss it all with your solicitor to put your mind at rest and let them inform them to bog-off.

I am actually feeling quite sorry for them because if they are this clueless they are going to be sitting ducks for any dodgy tradesmen. Two weeks into house owning and they may have already been sold a boiler they don't need....

However, not your problem!

Sold as seen, op! If your responses were true and your fixtures and fittings were left as agreed, game over.

Send a get lost letter and block all other communications. They don't have a landlord now and the buck stops with them .

What did the survey say? Did you charge them any additional amount for the lawn mower? I thought that once you have the survey anything not covered by it is sold "as seen".

Frankly, tell them they have brought a house not move into a new rental and ask the estate agent not to forward you anything else from them.

Actually, no, scratch that, I don't feel sorry for them because they should do their homework just like everyone else has to.

Bought not brought

Fingers crossed the Daily Mail picks up on this thread and writes it up for you

No slightly, please no. Do you think I should ask for deletion? Been a bit free with details as had some wine.

I don't think it's wise to give out email addresses/phone numbers to buyers really, everything should go through the estate agents, hopefully they can filter some of the crap out before it even has to reach you. I agree one more email, then block them.

I gave them everything for free, curtains, Laura Ashley blinds, light fittings, shed, playhouse, kitchen table, dishwasher (Miele), fridge freezer, tumble dryer (Miele) washing machine (Bosch).
Bathroom cabinets, tools in shed, paint for touch ups, lawn mower.

This was all through the estate agent, they took out the email addresses and sent it on.

Tricky one, if they can prove you lied on the sale documents then you can be held liable. Obviously you haven't lied from the sounds of it, but I'd be tempted to let your solicitor know and keep all communication very official.

Can I suggest by way of a therapeutic release, that you also write a long reply to them peppered with every expletive you can think of to colourfully describe what you think of their message and where they can stick it etc, leave it in your drafts folder overnight, reread it tomorrow then delete it. I think that will help! Good luck