Funny you should ask that Mrs
. We went there after Clarks with the purpose of trying shoes there and ordering our new double pram/ pushchair and we had the experience below (you can skip it, bean!). I wanted to try the shoes first but DH wanted to order the pram as it should have been a quicker job than the shoes. Anyway, he will now never set foot in the store again! The problem is that no stores seem to do an I width, they only go up to an H and they all have bars etc which don't work with her instep. We went to Jones but they couldn't help either - they advised Hotter who don't even do kids shoes!
Unfortunately my feet are still narrow and most shoes fall off my feet. I often have to have sad ones with bars or wear ones that are too small in length to get them to stay on. My sister still has massive (size 10!) wide feet and can only get shoes in Evans. Her feet were wide as a child but not so wide that she had a problem getting shoes so I worry for DD. She just has DH's large head and sturdy frame so while I hope it might change it probably won't.
Boring alert!
"Have just had a horrendous experience buying our pushchair in JL! We still can't believe how terrible the experience was. We'd been in a few weeks ago to have a look at it and the very helpful member of staff told us to come back to the store to order it when we were ready and she knew exactly how she'd do it (as we need two pushchair seats and a carrycot). The lady today, while polite was totally incompetent! As soon as we said what we wanted she tried to send us away to order online (this can't be done for all the parts we need - which is why we were told to come back to the store). She then almost ordered three pushchairs (a double set and a single) which we had to point out to her. Then she refused to believe that you would need a converter kit to add the second seat we want on the frame. She said that by ordering an extra seat it would come with that - which it definitely doesn't. It took 10 minutes of disagreeing, looking at the pushchair and her rolling her eyes before she realised her mistake.
All this took 55 minutes while DD was stuck in her pushchair. Some bits were in stock, some had to be ordered and she said we'd only pay for the in stock stuff today which clearly wasn't the case when it came to pay as the amount was for everything, in stock or not. She was still saying we'd have to pay the extra when the items come in stock until DH added up the cost of the items for her! And to top it off she couldn't even find a way to order the carrycot and is getting back to us.
DH is very laid back and rarely complains about anything (I've never know him to in fact) but he went straight to customer services to complain! And instead of just apologising they said she was a very experienced member of staff (!) and tried to make excuses for her. He's taking it further as he is so disappointed in their customer service. She definitely needs further training!
Can't believe we're spending £1200 and we're still not confident that we'll have all the parts we need. We're tempted to cancel the whole thing and get it from elsewhere but I'd rather have the pushchair from them as customer service is supposed to be great if things go wrong with the frame. We're going to order the carrycot from elsewhere."
Good day for me then!