It sounds trivial now but the bastards made me cry last night at the time!!
I went to return some baby clothes which had been bought as a gift. Same as I did last week. Explained they were an unsuitable gift and would it be possible to get a credit voucher to the current value. Snotty arse of a kid tells me I can only exchange. I asked what their refund policy was as I had been given a voucher for the same scenario last week. He refused to show me anything with it in writing and just stated that he was right.
. I thought oh I can't be arsed arguing so I said ok I'll go and get some baby milk and nappies. No madam it can only be swapped for other baby clothes. By then I was getting pissed off at how ridiculous it was. I'd already got everything I liked in Tesco for baby clothes, there was nothing I wanted. I just wanted a credit note exactly the same as I had been served with last time. The same as all the other supermarkets I'd returned baby clothes to had done if there was nothing I wanted to exchange for at the time.
Ended up saying forget it, but took away the store managers name to complain about inconsistent policies varying among staff and lack of a written policy to view. I'd also returned a faulty item at the same time as above. In all my exasperation I'd kept my bank card in my hand and not put it in my purse which was also in hand. I walked from customer services desk to the aisle with wrapping paper etc in for some gift tags as DP used all my fecking coordinated ones on my presents for some unknown reason when they are all going in a stocking! and walked to the till. By the time I'd got to the till I'd lost my card. I went back and retraced my steps and the card was nowhere to be seen. Id been not even 2 minutes. Pissed off even more now but at myself I asked the lady on self scan if it was found and handed in could my partner come and collect it for me, with it being 6pm and I had a brand new baby and another child to put to bed soon. She said it would be fine just let customer service dickhead know. So I did. Also left my name and number in case it wad found.
Got home and rang tesco as I'd decided I needed to cancel it if it hadn't been found by then. Got through and yes it had been found. But they hadn't bothered to ring me like they said. Anyway I said my partner would come and collect it now. Oh no madam, it has to be you who collects says customer service dickhead who I'd spoken to earlier. By now I know he is just being a grade A prick. So I rang customer services which puts you through to a call centre and explained the above. Oh it's no problem, your partner can collect it with a letter from you and if he takes your ID and his ID. Great said I, can you just speak to the store for me and tell them this so we don't get any problems. So she puts me on hold to speak to the store. Somehow I ended up back on the fucking phone to customer service dickead who tells me 'I've already told you madam that you have to collect the card in person'. I asked why customer services tell me differently on the phone. He says I don't know why, but they are wrong and I am right.
So incensed by now at the principal of being told completely the opposite by a store member of staff and customer services in the call centre, I tell him I will be ringing customer services back to ask for an email of the so called policy he is referring to.
Anyway, the end result was, DP picked my card up for me. He was just being a total wanker on a power trip. My persistence paid off...
If it hadn't been 4 days before Christmas, with a full food shop to so today, I'd of just left it there til I needed it and gone and collect it. But I needed it last night! And As precious as it sounds I don't want to leave Oscar anywhere without me yet. And I didn't want to drag him back out last night in the cold and rain at 7.30pm when it was so much easier for DP to get it for me. Having done the same a year ago in the same bloody store
DP had collected it that time with no fuss at all. 
So basically this guy has his own policy and the duty manager refused to over ride him. If they have a policy then fine, but to have different members of staff doing different things just isn't right. So that's what pissed me off more than anything!
Bit trivial really. But it stressed me out!! Was my first trip out alone with both children and DS1 was being a whingebag and DS2 was starting to stir for a feed at that time! SO all I wanted to do was get home and have tea/feed baby/go to fecking bed!