Writing on behalf of partner.
Hi, I pay child maintenance for my son, today he has received his a level results so I have reported the change on the child maintenance website. (Previously reported the change when he left college back in late June but my ex wife declined it as she wanted to wait until results day)
CSA have stated that my ex wife is still claiming child benefit and they can't change my payment schedule until she informs child benefit.
My ex wife is refusing to inform child benefit until 1st September - my csa payment is due on 1st September. Therefore, she will receive another payment from me.
My ex wife declines, and has stated she will continue to decline the change in circumstances I put through the csa portal.
Help.