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Please help! Don't know what to do...Marco Sky Nightmare!! JARM - need you as well......

91 replies

zephyrcat · 07/01/2006 09:20

Bought Jessicaandrebeccasmummy's Marco Sky a few months ago now. When it arrived the moukded plastic on the back wheel was snapped so we can't use it.... I emailed 2Became4 where the pram originally came from and they were brill and said that if I could supply the name and address of the original buyer they would send out a new set of wheels to me, which they did.... after a couple of weeks we managed to get the wheel off (had a funny fastening) and realised that the new wheels didn't fit because they are for the newer model.
After a few more weeks of correspondance the girl at 2Became4 is still trying to find me a set of wheels but now says that the warehouse is unlikely to have the older style and she may only have an old set on an old used pram. She also said that as the original buyer bought from Ebay it isn't actually 2became4 (even though it is actually from there originally) because they don't have a shop on Ebay

DP is getting more and more wound up about it and is starting to tell me to send it back - obviously I don't want to put JARM in that position but I don't know what to do.......can anyone help???

OP posts:
zephyrcat · 18/01/2006 21:29

Thanks Marsy - would be fab if you could ask him. I think I have to tell them it's a Marco Sky though because of the way the arm and the wheel bit is fitted?

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MarsOnLife · 18/01/2006 21:31

don't tell them till you get there. You never know what they might be able to do.

MarsOnLife · 19/01/2006 19:46

Hi Zephyr... did you get this sorted?

zephyrcat · 19/01/2006 19:52

Nope. I'm going to get dp to help me at the weekend as he's the one with the car.

OP posts:
zephyrcat · 19/01/2006 20:10

dp is adamant that i send it back to J&RM but I don't think that's fair so I'm going to try and get wheels so I can sell it - happymumof2 is looking for one. Just hope the wheels aren't too expensive

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Tipex · 19/01/2006 20:11

This reply has been deleted

Message withdrawn at poster's request.

zephyrcat · 19/01/2006 20:13

I noticed it the firat day when I took ds out in it but I contacted 2became4 and they sent me a new set of wheels for it which is why I didn't say anything at the time - my fault!

OP posts:
Tipex · 19/01/2006 20:17

This reply has been deleted

Message withdrawn at poster's request.

zephyrcat · 19/01/2006 20:19

I'll have to just replace the wheel and the 'arm' that the wheels fix onto or if I can find somewhere that will do just a wheel then that's all I need to replace - hopefully it won't be too much to do that

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zephyrcat · 20/01/2006 19:06

Fantastic. Been told again that nothing can be done. DP has hit the roof and cancelled the 4D scan my Mum got us because we need the money for a new pram instead as he's stuck 90.00 out of pocket and stuck with a pram we can't even sell. Just what I need.

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lockets · 20/01/2006 19:08

This reply has been deleted

Message withdrawn

LIZS · 20/01/2006 20:02

So you have the wheels but the axle has come away ? - could it be welded or fixed by an independent pram/bike repair shop like Mars' man. What do 2became4 say , as by supplying the wheels foc haven't they admitted liability or did you have to pay for them ?

MarsOnLife · 20/01/2006 20:08

zephyr, I'll give my man a call on Monday and ask him what can and should be done.

starlover · 20/01/2006 20:10

zephyr, if you can't find anyone to fix it then bung it on ebay... stating damage of course.
you may get a bit back for it from someone who is able to get it fixed...

zephyrcat · 20/01/2006 21:24

sorry for the rant having a bad day!! I'll try to put a link up to the pics I took for 2became4 to show what I mean.....

OP posts:
misdee · 20/01/2006 21:42

c'mon, i love a puzzle, wanna see if we can figure this out.

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