Evil Tesco Lady has emotionally scarred my dd for life!!

[thehockeyandtheivy]

Took dd to the HUGE Tescos on Tuesday, the ones with those car trolleys. Anyway, dd (3) got fed up and shouted a little bit when we had to give the car back (they dont go outside so you trsnfer your shopping to a normal trolley). It wasn't a tantrum by any means, I just said "Don't shout at mummy" to her. The woman on the till got off the till went over to her, got down on her level and said in a really nasty voice "You are a naughty, naughty little girl, you don't deserve a good mummy. When Father Christmas comes he's not going to leave you any presents, he's going to take your mummy away and you will never see her again"

I was absolutely flabbergasted. DD screamed and screamed, I have never seen her so scared in her life. She will now not let me out of her sight, is clingy still (after 4 days), has said she doesn't want Father Christmas in the house and is just crying and crying that she's scared I'll go away. She is already a bit clingy because of this pregnancy (a lot of them do that anyway) but is so much worse now she seems like an emoptional wreck this week.

What should I do?

I'd write to the store manager and complain! I think the name of the person who served you appears on your receipt.

She needs some serious Customer Care training! (not your DD...)

Omg!

That was slightly uncalled for to say the least!
Your poor dd.

I would be getting in touch with Tesco's I think. This woman quite clearly has no children and no experience of dealing with them.

(as an aside, I loathe those car trolleys - they don't steer, they don't hold much shopping and DS2 always had a tantrum when it was time to get out.)

Presumably you've explained to her that some people are really stupid sometimes and say silly things that aren't true?

Have you read her "Owl Babies"? Its a picture book about some Owls that are waiting for their mum to come back and getting scared that she won't. As an adult you read it expecting some twist at the end, but the ending is "and she CAME!" or somthing like that. Repeat after me, "Mummies always come back, Mummies always come back...".

And go in and shout at the store manager.
Actually, take dd in and ask to see the manager. Hold up in your arms while you to talk so she can hear you complaining to the manager. She's old enough to understand that you think the till woman was wrong and that you are sticking up for her (your dd). Might help.

Hold her in your arms

I would most deffinatly comlian.

How dare she frighten your child. I know some people try to help and take the pressure of parents but this was totally uncalled for.

Let us know how you get on

I would complain to the store manager and also write to Tesco head office. I am really shocked that she would speak to dd like that

OMG definetly complain your poor DD. Totally uncalled for by the woman at tescos.

OMG What a cow!

Complain. Go in and make the biggest fuss at customer services. Make sure everyone knows why your there.

Can't believe anyone, children or not, would say that to a toddler. Unbelievable!

Horrible Tesco.
Definitely complain in person and in writing to their head office. Make sure you tell dd that this was a mean, spiteful woman and she has to totally ignore what she said.
Your poor dd. And poor you.
Maybe take dd to a nice santa (if you can persuade her to) to balance the view she now has.
If she won't (understandably) maybe you could write her a letter from Santa, telling her how he's not going to take you away and what presents would she like.

Another one for definitely complaining, here. The lady had no business in saying such frightening, untrue things to your child. Totally out of order. Once they take that on board at Tesco, I hope that they will apologise fully and offer both yourself and dd a goodwill gesture. As well as promising to speak to the person concerned and take steps to ensure that it doesn't happen again. I hope that dd is able to understand that this woman was saying things that weren't true. I think the book was a good idea and so is fruitful's post about having dd with you when you complain.

OMG, the size of the Xmas hamper you guys will receive from Tesco will be AMAZING !

Hope the recovery is swift and full.

I don't think there is anything that could possibly excuse that woman's comments. Downright nasty IMO.

That is disgusting! What a bloody cheeky mare! If that had happened to me I would have been furious as well as gob smacked!
Write to the store manager.

I would be fuming if anyone had said that to my ds, the stupid woman. Definitely write to store manager

Don't just write - go in and demand to see the store manager, ideally having already checked that the evil witch is working. Tell her exactly what happened, point out the member of staff responsible and go mental. And write to Tesco Customer Complaints too.

Am flabbergasted. What an evil c*w.

As everyone says, might help to reassure dd if you write to Father Christmas - or if she sees you writing a letter to Tescos to complain. Tell her you are writing to the boss so he will tell the silly lady off for saying things that aren't true.

I can't believe she tried to spoil your dd's Christmas.

Bloody hell - I'm not a big complainer but I would complain about this. Poor DD

COMPLAIN TO tESCO head Office sending a copy of the letter to the store.

Please go to the store and make sure you see the store manager. That is appalling. Dont rest until you know she's been dealt with appropriately.

Please go to the store and make sure you see the store manager. That is appalling. Dont rest until you know she's been dealt with appropriately.

This is APPALLING. Your poor dd. I would be complaining for all I'm worth at that.