Evil Tesco Lady has emotionally scarred my dd for life!!

[thehockeyandtheivy]

Took dd to the HUGE Tescos on Tuesday, the ones with those car trolleys. Anyway, dd (3) got fed up and shouted a little bit when we had to give the car back (they dont go outside so you trsnfer your shopping to a normal trolley). It wasn't a tantrum by any means, I just said "Don't shout at mummy" to her. The woman on the till got off the till went over to her, got down on her level and said in a really nasty voice "You are a naughty, naughty little girl, you don't deserve a good mummy. When Father Christmas comes he's not going to leave you any presents, he's going to take your mummy away and you will never see her again"

I was absolutely flabbergasted. DD screamed and screamed, I have never seen her so scared in her life. She will now not let me out of her sight, is clingy still (after 4 days), has said she doesn't want Father Christmas in the house and is just crying and crying that she's scared I'll go away. She is already a bit clingy because of this pregnancy (a lot of them do that anyway) but is so much worse now she seems like an emoptional wreck this week.

What should I do?

so rubbish!

do it, do it, do it.

Message withdrawn

just to make a point, I also agree that this was terrible behaviour. I was unfortunate enough to be employed by tesco as checkout manager for 5 years. Very often the post is opened by the receptionist who then deems if a complaint is serious enough to warrant the managers attention. If it happens to be about a particular friend of theirs then the complaint has a shocking habit of going astray and if not being responded to with a standard letter (which it sounds like you got). I would phone the store or go in personally and speak to the customer service manager who would be ultimately responsible for the checkout staff or the personnel manager who would be responsible for displinary procedures and ask if they found the response to teh complaint satisfactory. Point out that you are not seeking to gain from the complaint personally but your dd's christmas was overcast by fear and now she's terrified by going shopping and see if they'll get the checkout girl to tell her she was wrong and she's soory. IMO if you go in there shouting teh odds you'll get nowhere but if you are calm and clearly distressed than you'll get a better response!

Thanks for the replies, I had been inclined to let it rest but as catsmother pointed out, they haven't once apologised for taking so long to respond and they haven't responded to her. I'll definitely call in there and speak to a manager in person when I'm back on my feet. I also have the telephone number of the lady in head office who wrote a standard letter saying she'd passed it on to the store (I'd already done this) so when she decides to answer her phone (not last week) I'll give her a call.

I agree that they think they are so big they really don't care about losing a customer along the way, but thats no excuse when its a small child that has been affected.

I'll let you know how I get on

Tesco boss = Sir Terry Leahy
Head Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL
This is from Tesco site: "Our core values 'no-one tries harder for customers' and 'treat people how we like to be treated' characterise our approach to Corporate Responsibility. We believe we can achieve most when we work together on practical things that make a difference. 'Every little helps' can become a great deal when everyone pulls in the same direction.'

Sir Terry Leahy

Write to him and see what reply you get.

Thanks for that Rowlers, will write to him today - watch this space for another 4 week delay and fobbing off letter then!

mummypumpkin - actually it was lovely. we agreed that Father Christmas was allowed to go to her playhouse outside and leave a stocking there instead of coming into the house. We left a carrot for Rudolph and beer and cheesy pasta (dd's favourite and her choice!) for Father Christmas and he left a big sack in the playhouse full of things for her which dh retrieved in the morning while she looked out of the window. After she had finished opening it she went to the window, waved outside and said "thank you for my presents father christmas" of her own accord. Thankfully she seems to have forgotten what happened and the extensive talking by us about how fabulous FC is and how he will understand she's a bit scared etc etc seems to have done the job.

Thanks for asking!

TESCO FAILED to deliver a food shop to me on 5th August 2005. To date, despite zillions of emails to cuastomer services i have heard nothing from the store apologising. The left me with no food all weekend plus they didnt refund the shopping money till the tuesday 9th august. if that had been the only money i had i'd have been f@@@@d. their response? they couldn't give a fig.

If we're bitching about Tesco.... I used to get my shopping online from them (luckily I had no kids at that time) and they failed to deliver an order on three successive days and then charged my card three times. When I complained and said 'please refund it immediately' they told me it would take a fortnight to refund the money. When I wrote to complain I just got the standard 'we pride ourselves on our high standards of customer service and I hope you will continue to shop with us in the future' response. So I switched to Ocado.

Hope you get a better response from head office. BTW Thehockeyandtheivy, I'm very impressed with your idea of getting Father Christmas to deliver to the playhouse rather than come in the house - what a brilliant idea (and also highly amused by the idea of feeding him cheesy pasta).

Does anyone know what the outcome was?

Hockeymum did you get anywhere with Head office?

Sorry meant to update. I didn't hear anything from the head office at all. In the end after 3 letters and several phone calls with up to an hours wait, I've just got too fed up and too angry! I'm voting with my feet instead and not going there at all!

Evil Evil Tesco

w*nkers Go to the local press.

I can't believe they didn't even do you the courtesy of replying - that's disgusting

Tesco are a dreadful company in many ways. There are some good campaigning groups taking them on now, and challenging some of the more socially and environmentally appalling aspects of their activities - see \link{http://www.tescopoly.org\Tescopoly} and \link {http://www.supermarket-sweep-up.com\Supermarket-sweep-up}.

That is terrible

I think you should go to the press and try shaming them into an apology