I haven't read all of these posts, but I did watch the programme and my first thought was: 'Those poor children [in that Buttons nursery]- no-one deserves to be spoken to like that- how horrible and upsetting'.
My second thought was: 'Those poor parents who have their children enrolled in that nusery. They must be thinking "Wjat the hell do we do next?"'
The Buttons nursery is in Ealing and I live there too.
I was lucky enough to enroll my dd in a fantastic Surestart nursery with (relatively) well-paid and qualified staff and a fantasic philosophy. But I was lucky!
Just like in the rest of the country, the gap between need and provision in Ealing means that crap nurseries like Buttons have a full roll and are able to get away with having poorly paid and motivated staff while the owner drives round in a Bently paid for by the money he has extracted from the nusery.
Surely the solution is that all nuseries should come under the auspices of the Department for Education, they should all be run as not-for-profit (any surpluses should be put back into the nursery as training for staff or investment) and parents should make up the bulk of the committee.
IMO profit and vulnerable young children just don't mix well.