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£100 voucher for all selected testers of the O2 Family Plan (plus £300 to be won for feedback) - sign up here - we're looking for a few more testers

38 replies

JustineBMumsnet · 04/07/2018 09:34

O2 have launched a new Family Plan, and they’ve asked us to find Mumsnet users with a child aged 7 or older to test it and its associated benefits, including discounts on each new connection added, premium access to the Qustodio parental controls app, exclusive O2 Priority family offers and NSPCC trained Gurus for advice.

Here’s what O2 has to say:
"#IsItAlright to dread the school holidays?
#IsItAlright to let your 15-year-old play PEGI 18 rated video games?
#IsItAlright to let them have a tablet at breakfast?
Here at O2, we understand that family life isn't straightforward. In fact, it can be downright messy. We believe that your mobile world shouldn’t be.
So, we’re launching O2 Family. We want to highlight the range of challenges you as parents all face, and bring together our products and services to help you with your day-to-day parenting.
The questions are endless. That's why at O2 we offer expert advice, massive savings with our Family Plan and exclusive Priority offers all summer long for family fun.”

If you’re selected, you’ll need to take out a new contract or renew an existing one (by going into store, calling them or logging into your account) so that you have two or more connections on the same account. This could be for your child’s first phone, your teenager, your parent, your partner, or even a connected tablet. Please note that, taking part in this product test involves taking out or renewing an O2 Refresh or sim only contract (30 days or 12 months).

If you join the Family Plan on O2, you’ll receive free premium access to the app Qustodio, which provides monitoring tools and parental controls for things like screen time, adult content and games. You’ll also get exclusive O2 Priority family offers and access to NSPCC trained O2 Gurus for advice.

If you’re interested in taking part, some more details can be found below:

If you are already an O2 pay monthly customer
You’ll need the new connection to be on the same account as your existing connection(s). You’ll receive a discount of between 20% and 50% on your new connection, depending on the number of connections you add to the Family Plan. You can find more details on this here. Please note that current connections will all need to be registered to the same address.

If at least one of you is an O2 pay monthly customer and you’ll be adding a pay-as-you-go user or completely new connection (e.g. for a child’s first phone)
You’ll need to add a pay monthly connection (O2 Refresh or sim only) to the account you already have. You’ll then be automatically signed up to the O2 family plan, and be given access to the associated benefits (like Qustodio).

If at least one of you is an O2 pay monthly customer, and you’ll be switching a pay monthly customer from another network
Please note that you’ll only be able to do this if you’re not currently within a contracted period (unless you’re willing to pay any early cancellation fees yourself). You’ll need to cancel your current plan and join O2 - you should be able to keep your number by getting your PAC.

If none of you are O2 customers
You’ll need to switch (as above) if you’re currently pay monthly on another network. If you’re all currently pay as you go or not using any connections, you’ll need to open at least two new connections to be added to the O2 Family Plan.

To sign up, please click here.

All selected testers will receive a £100 voucher for a store of their choice (from a list) for testing the service, and all those who give their feedback will be entered into a prize draw where one MNer will win a £300 voucher for the store of their choice (from a list).

Thanks and good luck!

MNHQ

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£100 voucher for all selected testers of the O2 Family Plan (plus £300 to be won for feedback) - sign up here - we're looking for a few more testers
OP posts:
Dandygal1976 · 06/08/2018 15:54

I would like to see a family plan where I can turn the children's phone off! Teenager is cheeky git and I say give me your phone and he says no! He is bigger than me and just refuses to pass it across. I would pay hundreds if I could just log on and disconnect the bugger and then switch it back on when I choose.

stinkybee · 21/08/2018 19:29

Still not received the links to the feedback surveys for this. Also no response via email. Any news on what is happening?

geelee · 21/08/2018 19:40

Shocked how little, the 5 different people I have spoken to about o2 family, actual know about it. I’ve had nothing but hassle. Apparently you have to have a minimum of two extra family members as well as the lead family member to qualify for qustodio and the two additional numbers have to be on the same my o2 account (which is a pain) and then you have to wait an extra 14 days (cooling off period) before you are sent the qustodio premium link - so I am still waiting !! Aaah! I’m hoping that the survey link doesn’t come yet.

MurielTheSheepDog · 21/08/2018 21:02

@geelee I got my qustodio link straight away. Only me and DS on the family plan.

GayParee · 26/08/2018 07:22

I have had a shocking time sorting this out with O2 and really want to feed this neck to others, just coming on from holiday to check I haven't missed an email with the survey details. Glad it wasn't just me

geelee · 27/08/2018 22:51

How did you get DS sim? Are they both under same (my o2) account?

geelee · 27/08/2018 22:57

Had anyone received the survey link yet or heard any more about feedback?

MurielTheSheepDog · 28/08/2018 10:59

I just went onto My O2 and ordered the SIM. It then set my account up as family and I got the link to qustodio via email.

babycakes1010 · 28/08/2018 17:17

I was asked for further info to see if I still wanted to take part in this trial....I replied and never heard back so I take it you have all the required testers now

JustineBMumsnet · 28/08/2018 18:02

Just an update for those waiting for the feedback thread and survey - we're hoping to get this live very shortly, we're just confirming the questions we'll be asking you Smile

We're also still looking for a handful more testers, so if you're interested in taking part, haven't applied and you're able to test the family plan very shortly, please let us know Grin.

@babycakes1010 it looks like we missed your response! Apologies about this - we'll be in touch with you via again email shortly.

If anyone else has applied and is sure that they're eligible but hasn't received a response, please PM me so that I can look into this for you.

OP posts:
Cataline · 29/08/2018 09:48

@JustineBMumsnet I applied a while ago but haven't heard back and I thought I'd be eligible!

sjonlegs · 31/08/2018 18:46

I've heard fantastic things about O2 & with 4 mobile phones in the family (2 adults and 2 children) we're already looking into transferring onto the Family Plan and making use of the Qustodio safety app. Above cost and efficiency I think, this day and age, safeguarding our children who use mobile phones too too much (I often wonder about having them surgically removed) has to be a priority. I trust my children to be careful and they are well-educated at school and at home about the dangers of being online, particularly re data-safety, grooming, etc, as well as addiction and other afflictions. I'd like to think they're pretty savvy - but you can NEVER be too careful. Well done Mumsnet for getting on board with this and making it known.

gurdev13 · 22/02/2019 08:40

I am interested in testing the Family plan. so this is my first time i joined Mumsnet. So email me back soon as possible.

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