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To think I might actually die trying to sort out DM's iPhone?

277 replies

TreacherousPissFlap · 05/07/2019 18:17

DM has a new phone, she's very pleased with it.
The very nice man in the shop told her all her settings would "follow her over" to her new phone. Her settings have not followed her over Hmm
It now appears that DM has no less than three different FB accounts. I assumed she was changing profile pictures, turns out she was just logged into different accounts of the same name. This also explains her indignation that people have not replied to her messages.
She does not know her AppleID and appears to have locked it to DSDads fingerprint- sadly he died two years ago so is not really being much help.
Any requests for passwords are met with blank looks, as if it's an utterly outlandish thing to request.

OP posts:
Pieceofpurplesky · 05/07/2019 19:45

I feel your pain OP I have spent the last three days sorting out a double whammy of DM and DF. DM managed to reset everything and DF threw a strop as he wasn't sure what to do and the phone was rubbish.
I love them to bits but there are times I wish I wasn't an only child

HJWT · 05/07/2019 19:51

Oh god.... I set my DM new iPhone up the other day!! I had to change EVERY password EVERY SINGLE GOD DAMN PASSWORRRRDD!!!!!

Thank god I set up her email and knew that password or I would of been screwed😂

Here OP 💐 🍷 for you 😁

QueenofStella · 05/07/2019 19:52

Mate I feel your pain. The amount of times DM will hand me her phone and ‘your Dad has downloaded something to my phone and I don’t know what it is!’ (It was the bloody Lloyds Banking App so she can actually, you know, check their joint account) - as a retired IT consultant he is trying to get her to embrace technology. No such luck.

We are recently into the realms of actually opening the iPhone with a fingerprint rather than letting 10 random passers by see your code as you type it in while holding the phone at eye level. Next up is the ‘edit comment’ function in FB as opposed to 4 comments in a row, each with a different incorrect word....

Still better than my late DGM who insisted on having a phone and then left it in the kitchen drawer as she didn’t want to take it out the house in case it ‘got broken’

FML Gin

ClaraMumsnet · 05/07/2019 19:53

Whoops owlchemist, we've deleted that post for you!

SuchAToDo · 05/07/2019 20:01

Can you put her simcard back in her old phone, manually write her contacts down on paper, Bluetooth any photos, videos, music from old phone to new phone

Then go on the actual facebook website using new phone, click forgot password and it should give help to recovering the account

S1naidSucks · 05/07/2019 20:04

I’m convinced my middle boy is on here. Could you all please look down and let me know if you’re a young bloke? 🤨

My middle boy is a genuine computer expert, in a good job in a big company. He was actually poached. I.do.not.take.after.him! Last time he came home for a visit, his first words were “right, what needs fixed now?” I own my own business, but I’m crap on computers. He feels that deep shame of having a Luddite in the family.

Gentlemanwiththistledownhair · 05/07/2019 20:05

Before he found out about predictive text, my DF would send me messages in "text speak" which to him meant just taking lots of vowels out. So something like this (actual text):

Hi G, ope u gd dy. Gd lck 4 xm 2mrw. N rmmbr dntst @ wknd. Lv u D

That one is at least comprehensable but at uni it was a game to see which of my friends could decide some of the more complicated ones! I've saved so many because they still make me laugh!

EKGEMS · 05/07/2019 20:07

My high school classmate asked for prayers his mom got an iPhone and she actually though the App Store was a brick and mortar store! Lol

Flowersonthewall · 05/07/2019 20:18

Have we got the same mother?? My dm has just got a new phone and has spent the last two weeks complaining about it!

scoobyd2 · 05/07/2019 20:26

My DM has her own text speak, abbreviates local place names, shops, neighbours (I live 200 miles away so won't recognise most of them...) so they are utterly incomprehensible. Then, on a really bad day, she then sends it to my landline instead of mobile. Resulting in the phone ringing and me picking up to a BT computerised lady's voice reciting the unintelligible message, and I then have to phone her to ask her what she was trying to tell me.... and 2 hours later I get off the phone Confused

BertieBotts · 05/07/2019 20:46

:o My dad texts like that as well. I swear he thinks they are charged per letter.

FinallyHere · 05/07/2019 20:49

@RooKangaroo

It's lastpass password manager from Logmein inc. Logo is red square, three white fits and a vertical bar.

Though actually I started using it through a web browser and then got the app, so don't know whether you can just start from the app

Enjoy.

luckylavender · 05/07/2019 20:56

You're all talking about my mother.

Isthisafreename · 05/07/2019 21:04

Thankfully neither of my parents have smartphones but it's amazing how complicated a doro can be.

I get the regular phone calls to sort out the printer, the laptop, the kindle etc. It's bloody frustrating trying to sort out a windows 7 issue over the phone when you're a mac user and the only windows machine in the house is windows 10.

I also have great fun trying to explain to my mother how to forward an email and how to send a new email, every single time.

She can reply. That's it. Which isn't much use when I have forwarded the original email on to her (and phoned her to tell her I did) as she thought it made more sense to give my email out as I check mine regularly.

Ontheboardwalk · 05/07/2019 21:07

Last laptop I set up for my mother I chose ALL the passwords for everything so I would know them in the future. Couple months later setting up an iPad for 'dear' mother none of them worked.

She’d somehow managed to change them all to something she would remember, even though she didn’t have to remember them with auto log in, and then immediately forgot them all. She even managed to change her phone number resets to one of my old mobile numbers from about 10 years previous!

Ah well she shown me how to walk, eat and not need a nappy, I think I owe her

BlueSkiesLies · 05/07/2019 21:07

The Apple store can help! My mum frequently does this and the Apple store find and reset her Apple ID

Ontheboardwalk · 05/07/2019 21:10

Although I do regret showing her messenger. I never knew someone could take and send that many pictures of a cat each and every day

Zaphodsotherhead · 05/07/2019 21:11

I used to ring my DD1 for tech help. Until the day I was sitting beside her and asking for help with setting something up on my laptop, and she was googling 'how to set something up on laptop'.

So I cut out the middle man, and now google it myself*

*Except for yesterday when i had to order a charger and couldn't work out which one I wanted, so she did it for me.

rslsys · 05/07/2019 21:14

Take all the kit down to the pub and find the mythical 'bloke down the pub' who tells all my clients how to make things work above and beyond their design parameters.

NothingBreaksLikeAFart · 05/07/2019 21:19

You need this therapy OP -
m.youtube.com/watch?v=A6A331B1oq8

anita I love the Snapchats from your nan! Grin

MadisonMontgomery · 05/07/2019 21:19

Oh Goddddd, this is my dad (he isn’t old btw & apparently is very intelligent 🤔) he insisted on having an iPhone and he literally has no clue how to use it. He doesn’t know his email address, he doesn’t know any of his passwords, how to work any of it at all - he can only make calls and send texts. He gets really annoyed at me that I can’t fix it all for him!

EssentialHummus · 05/07/2019 21:22

Oh OP, you’ve described it all so well! Spare a thought for my DH who works as a software bod at one of the major tech companies... a particular highlight was hearing him try to explain Whatsapp to great aunt Nina in rural Russia, but tbh every week we get someone calling with “I can’t find that button with the turny thing on it, where is it?”

Nonstopbuttmachine · 05/07/2019 21:22

My brother set up messenger on my mum's pad. Simple, yes?

Oh no, she didn't like it so deleted the whole app. She now complains I don't send her any photos Confused

Chesntoots · 05/07/2019 21:23

We all feel your pain...

Etihad · 05/07/2019 21:27

My DM rang me the other day. Well she didn’t, she FaceTimed, a giant close up shot of her ear!