Brand new M&S chair for fifty whole English pence.

[GideonKipper]

Just spotted this on the M&S site. It's rather fugly but for fifty pence....

50p armchair

Got to be a mistake? Tempted to buy one and sell it on eBay .

I've been denied my right to recline too. Devastated. I've started painting my living room the exact shade of the fabric too today to match.

I'm very disappointed in that email. If that's the best they come up with no wonder sales are down.

With that email

They've let us down
They've let the company down
But most of all, they've let Gavin down.

All his suffering ..... For NOTHING. Bastards.

Angela from M&S Customer Service on 0845 609 0200 (the number in the email) has just refused to discuss this with me. She claims that Head Office have instructed CS to REFUSE to discuss these orders! Apparently Head Office will be in touch with me later this evening... yeah right!

Anyone had their refund email yet?

I've still just got reclined declined.

I've already paid for decorators to do my livin room to match the chairs.

What am I going to do now?

Hmm?

Come on M&S, what am I going to do now?

bogof88

That's ridiculous! Whilst this thread has been funny, that customer service is really, really bad.

I just replied with 'And as a compensatory measure, you're going to......?'

Will let you know if I receive a pack of Percy Pigs

M&S's customer service has always been fire

Dire.

At least a packet of percy pigs would have been a nice gesture. But that email is a complete sense of humour fail. Come on M&S you can do better than that!

bogof well what's the damn point of putting the CS number on the email and telling us to call with queries??

OhTheDrama I did point out the irony of giving me a number that is of no use to me. Angela declined to comment and slithered back further into her shell. Management Team have spoken it seems.
I did point out that her refusal to discuss meant I'd have more time to chat to the DM and send tweets and rally the MN decliner troops, but she steadfastly refused to be drawn further. I await my promised HO contact...

What is interesting is they haven't confirmed what price the chair is meant to be.

I would have thought it prudent to put that in the email and provide the option of purchase.

Well dd's birthday meal has been ruined by the email i received as i stuffed my face with pizza.
My orders been cancelled
Absolutely gutted.
I had to console myself by having another and a dessert.

So in short:

You may be up in arms kids... but your feet are staying firmly on the floor. Luv, M&S

M&S twitter/FB has no mention although I do note that that most of the tweets seem to be complaints related

Very cross

Can this thread please be moved to classics.

I'm gutted for you all.

Plot thickens! Someone saw it advertised for 50p on 22nd December and ordered one and it got cancelled!

Wonder how long her post will stay on ebay?

Facebook even!

Ooh if that's the case then that's even more crap! Advertised twice at the wrong price!

I know it's all been a great laugh but i agree that the CS has been pretty shocking!

I cannot get over the fact the number they give to call is pointless!

Yes, it's been mis priced previously, I should have mentioned that. That's why I'm curious that the actually "real" discounted price of the chair has never been revealed by M&S.

It seems the genuine sale price is only on a need to know basis. That's probably why poor Angela in customer service is so grumpy. She's not in the inner circle.

God cannot believe how many folks are whining on M&S Facebook page. I mean, a beautiful fugky arkchair for less than the price of their undies.

Who honestly thought that was genuine? Nobody....but it won't stop some trying their luck.