@Angrymum22 couldn't agree more. We shouldn't be hearing anything about her clients' problems or any details that make them identifiable. She should already be registered with the ICO as a coach but isn't despite having personal details of clients, and now clearly she is party to much more personal detail. No insurance either.
If someone has got some specific difficulty and they are sharing personal things with her beyond the "business" coaching, she will only show any [faux] empathy while they are praising her or saying they feel better. But if they don't affirm her by being instantly transformed by her then what's the betting she turns on them and uses whatever they disclose against them? Even simply blocking someone who she's been "therapising" could have consequences if they are already struggling.
People often initially feel better just by speaking about their problems and by resolving to seek help but that disappears once they are doing some quite challenging work to overcome difficulties. So I imagine Yawn has experienced a coaching client offloading personal stuff and feeling better for it. It has nothing to do with Yawn's input and may not be sustained, at which point, if the client has more sessions, Yawn is going to get arsey and start gaslighting her about her lack of progress (that Yawn can then use as content). Or perhaps Yawn will start blabbing on or offline in more detail about her "success" or moaning about her client's "failure".
The joke is that as counsellor and psychotherapist are not protected titles she can go right ahead and do her worst as a therapist. If it all goes wrong it would be quite difficult to do anything about it. If I made a mistake as a therapist it would be comparatively easy to sue me by going to the Professional Standards Authority and my professional body, which is absolutely as it should be if I get it badly wrong.
A professional qualification is as much about knowing your limits and what is outside your own skills and competence in order to prevent harm to someone else. It's the client that matters and in private therapy you refer on to someone else or back to the GP if you know you don't have the right skills or knowledge, even if it means you're saying goodbye to a few thousand pounds by "losing" the client. Same with a credible business coach who would not stray into clinical problems. However, whether it's coaching or therapising it's all about Yawn and what's good for her, what makes her feel special and what's good for her battered wallet. This makes her very bad news for someone who puts their trust in her at any level, but particularly if they have a mental health difficulty or something like a bereavement.