A letter from HMRC or concentrix part 8

[Morgani97]

Have you received a letter from HMRC or Concentrix? This is part 8 now. Have you had the dreaded letter demandeing evidence you live alone? Hopefully we can support each other and try and make sense of it all.

Hi Allgood,they stopped my money as they said I had insufficient vide nice to prove I was single,I was sharing a house with a male friend ( not a partner/boyfriend ) I went to see my MP who rang them on my behalf i appealed and eventually got my money back. This thread goes way back if you search it you will find it. The support I had on here kept me going.is there no way you could get another Internet provider and cancel the one you have? They nit pick on any little thing don't they x

Evidence not vide nice,bloody auto correct lol x

Allgood if you search a letter from concentrix part 2 ( not sure how to put the link up) it will give you an idea of what others did x x

Morgan i just read back on the entire thread, you can almost feel the worry and stress caused by this.
So glad for anyone who got theyre money back.
Any advice as to whether i should change energy providers? When i moved house i was given prepay cards by the landlord, if i changed provider they would then at least be registered to myself. Only bills i have in my name is sky, housephone, netflix, the rest are prepay, tenancy is in my name also

I'd change your energy providers,that way you will have something else in your name. I think the more you have with your name on the better x

Hi all, I'm glad to have found this thread.

Yesterday, I received a letter from concentrix querying my living alone status in regards to etc. They have asked for a years worth of bank statements, utility bills etc. From reading this thread I found out I could ask who they thought was living here. It turns out my new neighbours, I live in a flat and I'm no 1/2 and they are 1/1. I've spoken to them and though they don't think they have made a mistake with their address it would be an easy one to make.

They are willing to provide documentation to prove that they are in 1/1 mortgage statements etc. Has anyone been in this situation? If do, did you manage to sort it out without having to go through the rigmarole of sending a years supply of docs?
Thanks in advance for any guidance as this is giving me stress that I could do without at the moment!

Ok i was thinking the same, thanks

I can't get any other internet in my area yet. They where doing all the cables in the ground recently though so hopefully soon. I did call Virgin this morning though and they said they can change the name on the account to my name for a fee of £20. So I'm going to do that. Takes 28 days though. Everything else is in my name. They can see I pay the virgin bill.

Allgood as long as they can see that you're paying everything on your own it should be fine. Kue all you can do is send them what they ask for,it seems unreasonable to ask for a years worth but I believe they can ask for more! User did they ask you to send evidence too?, don't give up ladies,if you're single and making a single claim then you're doing nothing wrong dont let them bully you x x

Hi, I have a response to my complaint from HMRC, they have failed to address my points so I will be writing again. They confirm my SAR is being dealt with and that I have to reply to the Concentrix request or my tax credits may be affected. They also gave me the info that Concentrix couldn't, on the 'other adult in my household'. It turns out that isn't what they are compliance checking me for(to keep you up to date i thought the check was because my teen son was at college and his surname different to mine and he had registered on electoral roll and for national insurance number)HMRC confirm Concentrix have information that links me to another address?! It must be something still noted at my ex partners in my name as I moved out 3years ago. I cannot see how supplying all my bank statements, utility bills etc for 12months actually deals with that issue. Needless to say, I have to go through the motions just so Concentrix can collect their pay packet from HMRC. Everything at my current address is in my sole name. Keep strong and ask for help when you need to, don't think you are alone.

Woodley, it is ridiculous, i am sure i have still got things in my name from my old address which i have forgot to change! How will bank statements confirm anything like that!

Woodly have u got clear score that free and that should tell u if you are connect to another address x

How does showing a years supply of bank statements/ utility bills and my divorce papers from 15 years ago help show that my neighbour does not live with me! Surely, it would make more sense for my neighbours to prove their correct address with a mortgage statement and current bills etc? Which they are willing to do as they are aware that they have caused this hassle.. argh

Blaba do you know when u look at your clear Score and it has my old address on there, does that mean i am Connected even though it says my previous address and not current ?

Only way it will show you are connect to your old address if u go to your report and it shows u what u got in your name that current and what closed, for example i never lived at my ex but it says previous address and it his address cause I had bt phone bill but that was under closed accounts so I am not connected now, but if that was still open then it will show me is , if that makes sense lol

Absolute nonsense isn't it! I will send all my 'evidence' as requested but include a letter to clarify all the questions they have failed to answer thus far and why, if I am 'linked' to another address should this affect my Tax Credit claim? I have mentioned the issue to my ex who says he gets very little post for me but always passes it on via DS. He is more than happy to verify that i do not have any association with his address(if indeed that is the address they are referring to, as they haven't actually supplied that info yet) apart from it being my residence for 20years prior to our separation 3yrs ago. He has a very happy relationship with his new partner and our connection is simply because we have a DS. Is that so difficult to believe? For me it is the hassle factor, I am a disabled single parent. I can find simple basic functioning some days really difficult. This sort of thing forces me to think, find evidence, deal with the ridiculousness of it all, phone, write, keep on the case. All of which drain my positivity, energy and precious alert/focussed time that I should be devoting to my wellbeing and family. But no consideration is given to this by the anonymous letter sender or faceless people who answer our calls. Bit of a rant there(sorry) but i feel better for it.

Woodly yes it's absolute nonsense they make unreasonable demands imo asking for up to three years worth of bank statements which is completely stupid. The reason they ask for bank statements is because it shows that you're financially independent and don't have anyone putting any money in there on a regular basis x

Ex partners are supposed to provide financial support for theyre children though morgan, infact its a crime not to so how can they expect you to be financially independant. When applying for tax credits it specifically states that maintenance, both spousal and child, is completely disregarded and doesnt need to be declared.
Family arranged maintenance can be any amount, aslong as its above what the csa guidelines state, there is no limit on it, nor does it have to be the same every month. It can be through a number of payments every month, aslong as its agreed upon between the parents.

I do have maintenance paid into my account from my ex which is documented in our separation agreement. But as you say, ex partners should provide and it is disregarded for tax credit purposes. How this proves or disproves my 'link' to another address I don't know. I will respond and keep you posted on progress.

It is ridiculous that they check bank statements for financial independence. My ex pays maintenance every month and if he gets a bonus at work he will always transfer more to my bank for the children, or of we go on holiday or out for the day he will always contribute. He is a very good dad. So my statement would show lots of payments from ex but i am still financially independent and without the money from ex i would struggle to afford to pay to live

There is no rules around family arranged maintenance, no strict rules or formulas, it can be used for whatever you like, food, gas, electric, the upkeep of the home. More can be paid if a home improvement is needed, like i said all this can be found online, it is the law, so please dont let this faceless company bully you. Getting money from an ex for children is actually required by law, it does not prove that you are living together, not all separated couples are on jeremy kyle looking to kill one another. Ive heard that most claims are reinstated if challenged because it is so difficult proving that people are living together but if they can stop claims for a few months at least it is a victory for them because of the money saved. Do not let these people win, if challenged state that its law for ex partners to pay maintenance and family arranged maintenance has no rules or formulas, citizens advice and hmrc will both tell you this. I wish anyone suffering good luck and keep fighting

User you're right child support is desregarded as far as tax credits are concerned I meant regular or irregular payments showing on your bank accounts paid by random individuals,as they nit pick on anything they can,my dad put some money in for my birthday and they picked up on it straight away. They annoy me so much the way they chop and change things. Sorry for any confusion x

Yea i see what you mean. I pay money to my ex for money he loaned me when we were getting married, its never the same amount each month, always around £150, he told me to pay what i could afford so if i had extra i paid extra, the loan was a few thousand but i cleared it a few months ago so the payments have at least stopped. Not sure how they will view this though, has anyone ever been in a similar position? Again i dont see this proving i live with my ex husband but i think it was the right thing to pay existing debts. Ive been told they want to see you are paying your own bills, my statements certainly prove this. My ex has a long list of reference proving he lives elsewhere, bank letters, phone, netflix, electoral roll, doctors letters, council letters, credit report stating he is linked to no other people or addresses, No bills or reference at my address. I would like to think this is enough proof in the grand scheme of things.

I also read theyre looking to see if your using your single money to support someone else, but i work and i have never paid more than my monthly wage back to my ex to pay the money i owed. The money i sent back to him for the debt was always out of my wages, i used my tax creds to help bring up 2 kids, i have found this thread helpful but find it sad to see so many mums in the same predicament as myself. I will keep you all in my prayers.

I totally agree. I think I'm a strong person and having worked at DWP I do understand policies and procedures, contracts etc. But even so, I get exasperated. I cannot imagine what it must feel like for when all that is alien to you and of course you feel paranoid about everything you do or have done, what you think they know or will twist. This is a great thread for information and to feel supported. I echo user146 in saying i too am sorry to read how many of us are going through a very similar experience, but with each other we can and will deal with the issues we face and get through it. Strength through support.