a letter from concentrix part 5

[zolabud81]

Jus thought I'd set a thread up before part 4 reaches its limit. Please post info of your dealings with concentrix in here

Hi efergie I just called it was finalised this morning and a letter going out today, couldn't give me how much the weekly amount is as not on there yet but did tell me how much left to receive this tax year.

Oh god this thread has terrified me - I am not going to check the 1-4 ones as I am already up a state.

I received a letter 8th June saying I was being investigated to see if my tax credits were correct. It has to be in on July 8th (so I am leaving it late) I am self employed and my records are a mess - I don't always invoice everyone every time (elderly clients) and my income is utterly sporadic and not always minimum wage depending on the month I have had.

Does anyone have any advice for me? I have gathered I should send everything tracked at the least so they can't say they have lost it. I am terrified :(

Also, are these just random checks or do they have something in mind when they pick a person? I am a single parent who bought a franchise but there is def no other man living here, and the only 'fiddle' I think they could worry about is that I am so bloody poor that I could be considered not to have a viable business? God this is horrid. I have buried my head in the sand over the last month but I have to tackle it now or I will be in even more bother

just send them what there request, i dnt think your singled out there have been doing checks for yrs apperently so i was told when rang, if you dnt send it there will stoo your money

Made up for u 12fedup12

What are they requesting twirly and do you have it all?

They want:

details of the type of work I do / nature of my business
All bank statesments for personal / business / joint accounts.
unique taxpayer ref
summary / diary of bookings and appointments I have taken
copies of all advertisments placed
a breakdown of the hours I work each week
invoices for any work I have done
registration documents for vehicles used for busienss
details of trade / business qualifications
evidence of class 2 national insurance registration.

My problem areas are:
Summary / diary of bookings / appintments. - I keep crap records so am scared that I don't have this info. I am going to do a sample week and hope that that is ok. Do you think it will be? The man on the phone I got through to about a fortnight ago suggested this but I just don't trust them

Invoices - not all my clients want / need them. Some of my elderly clients dont realise we are paid help as such, they just think we pop round (invoices goto their relatives, but if a standing order is set up, a lot say not to bother sending them) would you retrospectively invoice? It would honestly take me days to do, but I don't know whether I should or just send what I have and explain??

A breadkdown of hours worked each week - I usually do 9-3, then paperwork etc in the evenings. I don't know what they want me to do / say about this. Do they want me to account for each hour?

Registration documents for vehicles - I cant bloody find it!!!!! I can provide car insurance details (with business on) and documents related to the body wrap I had put on with my business info on, but not the actual bastarding document!!!!

Has any one any experience of this? I am also worried as I just used the business account as my own, depending on where the money was. So there are mcdonalds payments etc out of it that are clearly not for business. I hadn't even realised this could be a problem until the bank manager printing my statements off for me told me.

If anything, this has shown me that I am too bloody disorganised. I need to pull my finger out :(

Twirlypoo

You are cutting it fine doing it 8 days before your deadline. I would request copies of information regarding the car and in the meantime send the car insurance document. If you don't have the exact informaion/documents they are requesting then just send them anything that is evidence for that query I.e. You may not give invoices but you'll have accounts detailing payments either in cash/DD/standing order or whatever in line with your tax return, So use account statemements and highlight them. For cash payments, you can easily get a duplicate book and write those out for the dates in your accounts where you got paid cash. Keep one copy and send the rest of the book to them.

Do you have a regular client base? If so if you have a 'file' with details of your services or whatever then take copies and send the originals.

It will take time to do but you really need to get your head down and get it off by the 5/6th at least so that they recieve it prior to the 8th or they WIlL penalise you by stopping payments.

Good Luck.

Just detail your working hours from 9-3 and then say you spend a hour doing paperwork in the evening(send the paperwork).

Example-

9-9.30 travel to clients for appointment at 9.45-10.45(or whatever the timescale is) and detail the services you provided and cross reference to the payment in your accounts, this would be your evidence of working that particular time etc...

That's how I would do it anyway.

Id also send a cover letter explaining all the documents you have and dont, if you can maybe also send it first class as it will need to be there asap but if its first class recorded you can prove its there. Also when you have what you can get ring them and list what you have see if another advisor matches what they said 2 weeks ago. Good luck

I've read all of your posts each day !

I received my renewal in April. I rang and renewed over the phone and received my final award notice about 2 weeks later.
Mid May I received a letter from Concentrix regarding my childcare. They only asked for receipts for the year.
At first I panicked because I've been on maternity since August and I've continued to claim for childcare. I have read everything I could find online which says I can continue to do this but I was worried they had picked on me because of smp showing on my records.
I provided them with 52 receipts and my childcare contract. I sent them end of May and they where signed for on 28th May. My deadline was 10th June.
I received my documents back on Monday and the letter was dated 10th June although it's arrived the end of the month !
Has anybody any info on how long it takes for them to let you know the outcome after return documents ?

Is the banking account you use specifically for the business I.e, a business account or is it your personal account which you use for business too? That doesn't really matter anyway, just use a highlighter to highlight the transactions that are related to the business and write a letter explaining that. Effectively you are the business, so as long as you aren't trying to claim for things you shouldn't etc... The. That will be fine, just highlight the bits that are relevant to the business!

Id give them a call mama as your claim is possibly closed, your looking at about an hour wait but at least then you will know hun

Mamak15 When I phoned they said once documents are scanned usually 10 days but they are saying 10-14 because of the backlg they have. That is workign days though so I would say that given they are dated 10th June, it will be any day for you now! Maybe give them a ring to see.

Thanks Efergie. I couldn't hang on a phone for an hour. They seem to be sending these letters out in masses and can't cope with the demand ! X

Can I ask why all of you are calling all the time to see whats happening ?

I received a letter querying my childcare and was asked to send all my stuff in by 11th June. I did and have heard nothing but still been receiving my payments each week ??
It seems they haven't stopped anyones payments so why all the calls ?

Don't you want to know if they have actually recieved tour documents or not bendy brick? That was my concern that they wouldn't recieve the documents and stop payments when the deadline is reached. Now that I know they have them then I am happy. Some of us need our original documents back for other things and since it's been 4-5 weeks, we'd like to get them back.

They have stopped some peoples payments.

Personally bendy.... Im paranoid

Hey girls,sorry to see more new names on this thread. Nothing's changed I'm still without my tax credits getting deeper into debt. Stress I've not been on for a couple of days as I've been doing extra hours at work god knows I need em. Congratulations 12 fedup. Twirly just send what you have and send a covering letter explaining what you don't have bur get it sent recorded delivery you're cutting it fine for your deadline. I'm still searching for something to bring this to media attention so watch this space. Good luck and keep posting,the more posts that are here for the media to see the better.

Hi there,
i am recently having ongoing issues with concentrix, i got a letter may 22nd to say they think my payments are wrong, they want my wage slips, a letter from my employer or contract stating i work 24 hours and income details. i went up to 24 hours in march 2012- from 22 hours. i was doing overtime regularly anyway to give me 24 hours but managed to get it signed off with a contract at a later date because i needed this to be clear for HMRC when doing the renewals. anyway my partner stays at home with our 3 children currently looking for part time employment also. now i work in a call centre which is queue managed so for me to get set hours a week is incredibly lucky but to go on a full time rota there i have to comply with a rolling rota which then inhibits my partner from working because the hours vary on a weekly basis and we wouldnt be able to cater that to child care.
i sent them a p60, contract of employment with my signature on it on headed paper and 2 wage slips from this year. clearly this was not good enough they sent my things back with a letter dated the 11th of june and this was not received until yesterday via recorded delivery!!! huge royal mail mess up!! they then sent me another letter dated the 19th telling me to send the information they asked for the first time but not underlying what i had missed out or what was wrong basically the first letter again stating they want details of my employment (which i sent to them in a contract) and hours worked for 2014-15 tax year. i am salary paid so dont have an hourly rate and the system we use at work which is my schedule contains company sensitive information so i cannot provide this. i asked for HR to provide me with a letter to state i work 24 hours what i do there and when i started the company then sign and date it. which they have done. my partner called concentrix waited for 1.5 hours to be told to send the information on the letter and they will extend the time by 2 weeks other wise they would have stopped my payments. the letters are misleading and dont tell me which payments are wrong even though i am getting significantly less working tax credits this year because i returned from mat leave in may 2014 and i had a slight pay rise this year.
i just think this harassment and miscommunication is utter crap. i was fuming all day yesterday thinking i am wasting my own life and energy getting upset over this when i am giving them the information they need.
i am doing my best to get a better job in the company which gives me full time fixed hours so my partner can work as well but this is proving difficult i dont want to go full time hours to a worse paid job when i get the same for 24 hours as someone working 35 hours a week would be getting on min wage. i just think this company are being totally unreasonable and making us wait for hours on the phone cutting you off and then no explanation or no real answer for what they want. i have come to the point of saying they can investigate me all they want because i know i worked 24 hours a week with no overtime for the whole of the previous tax year so they can do as they wish. but making me waste my time when i have to do a 60 mile round trip to work and back a day and making me feel guilty for the hours i work is not on..

I am just on hold to them - 56 mins so far

I really thought I was leaving myself loads of time before the 8th still (you can tell the sort of person I am!) Was going to send it recorded next day delivery on monday. Do you think that will be ok?

I am just collecting everything together now, I've split each requirement down and enclosed EVERYTHING you can possibly imagine to cover proof of that section - so for adverts, I have flyers, invoices for rated people, fb adverts, local mag entries, job adverts on gumtree, invoices from here / netmums..... I am hoping that by providing so much info, they will realise I am not trying to hide anything..... am I being naive?

I really want to know though if I should back date all my invoices and how to do a breakdown of my hours worked. No week is the same, so I just don't know how to account for it.

personally i feel all the calls are for lack of communication from concentrix. they dont respond to my letters and i sent them a request under the freedom of information act for the evidence they have on me. this was pointless. we have tried ringing 3 times this month and we cant get through. probably all the crap they have caused by sending too many letter outs because they are paid by the more money they can recoup from people so its worth a shot to send everyone a letter
i have just sent off my 13 wage slips and a letter from HR confirming i work 24 hours.

Thanks Mel25 I hope so !
Think this is one for Anne Robinson (Watchdog)

Rachylouise

I think they are just trying to make sure that you were working the recommended hours in order to claim and not over/under estimating hours to play the system.(as a coupe, you have to work at least 24 hours to claim tax credits and when you gets to 30 hours there is an extra 30 hour entitlement" so they are just making sure everything is right). I think it's a fair thing to ask people personally as you can imagine how many people do try to fiddle the system to their advantage. Just send off the information they have requested and you'll be fine!

I think a lot of people have had these letters, so try not to take it personally(as hard as it is not to).

Good Luck.