Hi TIP Ive just been a dug all the sorry mess out I have found out a bit more:
Paid 30/09 31.00
Paid 03/06 45.00
So when I got a and I quote 'tenant statement' I looked and though oh that bank payment Ive just done hasnt shown up as they've sent that out...thinking I have paid it.
Well what I did pay was an additional invoice (had covering letter too) for a different charge relating to emissions monitoring in the ground. In my head I paid it I rememebr DH asking.
So then a reminder came on 21/10 now final reminder 06/11 - sums due on 01/10. The total amount due is £58.80 plus admin + VAT £48.80
I've done some digging - under Leasehold Reform Act 2002 - charges must be reasonable - I dont think an 82% is reasonable and the letter must be 'accompanied by a summary of the leasholders rights and obligations with respect to adminstration charges'
The reminder letter has the latter but the not final demand. I also take issue with both 'reminders' are in large blocked heavy print entitle 'tenant statement' - well they are clearly not. It does nto show debits and credits - so my payment is not showing that I did make and it they surely should be entitle 'invoices' - i.e. demands for payment.
These service charges vary - they are not set, so I am reluctant to set a D/D up.
I thought if I ring them on Monday and ask for their help in understanding why my account has go to this....re confusion over payment and labelling and if they dont wavier those admin charges then mentions about the lack of info on second letter and charges I dont feel are reasonable.
Also they collect these charge in advance of services (as per contract) this means they always have favourable cashflow - monies are held in a trust until required to pay contractors.
I got quite upset that I may have caused us £48 charge when thats almost the amount I have saved us this first month in a reduction of energy & insurance costs.
DH said to just pay immediately, scared of adverse credit file things. The final reminder threaten solicitors actions.
&
all at the same time.
On abirghter not we are haveing a NS-weekend.