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Money matters

Find financial and money-saving discussions including debt and pension chat on our Money forum. If you're looking for ways to make your money to go further, sign up to our Moneysaver emails here.

I urge you all to look at PPI and any claim you can make.

906 replies

gregssausageroll · 14/01/2012 09:04

You don't need one of these so called specialist firms to do it.

I have received an offer of £4221 from M&S in the post this morning.

All it took was a letter asking for my original signed application and then a claim form.

I started the process on 30th October and received my offer today for the cost of some paper and a couple of recorded delivery envelopes.

I am still waiting to hear from a couple of other lenders but what a fantastic start to the weekend.

OP posts:
drivinmecrazy · 03/05/2012 17:15

Received £1368 from RBS today for a £3000 loan taken out with sainsburys years ago. But this was countered by disappointment from nationwide for our credit card which had a balance of almost £10,000 for a few years before we paid it off. Was really hoping for that one cos I think that would have been a really good payout Sad.
Am actually quite cross with them cos they phoned DH at 4.55 last friday to ask him some questions re his employment at the time we took out the PPI and he gave them the wrong info (thinking it was for the other claim which was a few year earlier). when he realized his mistake he tried to phone them straight back but they shut at 5. phoned first thing monday morning but was told the claim had already been processed and would get the letter today. So am hopeful, as the letter states if any of this info is incorrect we can phone them and they may re-process the claim. Bloody annoying cos we gave them all the correct info weeks ago so don't know why they were asking again.
On the plus side it has really given me a kick up the back side and am now starting a claim against M&S credit card. Any one had any success with them???

SparklyGothKat · 03/05/2012 17:44

Can I claim back ppi from little woods? I remember having their personal care insurance, and them paying out when my exh was off sick but I can't remember when I cancelled it and now my account is in an iva along with all my debts.

mizu · 03/05/2012 19:45

Just got a cheque in the post today for £3000 and was straight to the bank to pay it in and pay off the remaining £1650 on our loan.

FINALLY debt-free and it feels bloody great. And a bit extra in the bank too.

Bank guy did all the transactions and then said, "don't suppose you want to know that it says here that you are eligible for another loan" [shocked]. !

Shakey1500 · 03/05/2012 21:04

Sparkly I'm not certain that you could prove it was missold being as you successfully claimed on it when your exdh was off sick? No harm in giving them a call though.

lostboysfallin · 03/05/2012 23:41

Banked my chq today, then frivolously spent £250.

There have been successful refunds even if you claimed on the insurance, some people still didn't know they had it or were forced into it.

That's how the OP started. Gregs got money back from m&s!!

LackaDAILYcarb · 06/05/2012 00:02

mizu, my branch called me before the money was in asking how they could help me invest it and did I need an ISA!

And I'm pretty sure that having slowly chipped away at my credit limit on my mastercard till my limit equalled what I owed, it will (now I've paid it off) be raised to a sensible limit, I'm sure Hmm

Southdevondelight · 07/05/2012 18:25

Can anyone offer advice here please. I'm embarrassed to admit that all my life (now mid 50's) I've not been very "street wise" in financial terms and left it up to husband. Widowed 10 years ago and realised he had debts I knew nothing about :( Anyway sold the house, settled debts and moved to start a new life with DD. Took advice from an independent financial advisor who advertised in local magazine and he found a building society who offered me a mortgage. IFA said I needed to protect my mortgage payments and suggested a Friends Provident policy, which I accepted.

Without sounding too much like I'm jumping on the PPI bandwagon, would there be any chance of some refund? I've just been made redundant and any extra funds would be so very welcome. Mortgage advisor was a one-man band and no longer trades or lives in the area, as far as I can tell. I'm paying £20 a month for what I understand to be mortgage cover for sickness or terminal illness. Any advice appreciated.

morecoffeemorecoffee · 08/05/2012 09:18

Hi!

I'm going to try to reclaim some ppi today as I have found some policy documents. Before I proceed, I wanted to check:

1 Can I claim interest on the ppi I claimed
2 I have a new surname to that on the policy, can I still claim?
3 Policy was taken out in 2004 (for 3 years) can I still claim?
4 I also live at a different address, can I still claim?
5 Finally, I have the template from Money saver expert website. I just complete this and send it to the bank the loan was from rather than the company the ppi was from right?

Also, I had a credit card with M&S about 8 years ago. I dont have any of the original documents, cant remeber the card number etc. Also it was in my maiden name and at a different address. Can I still claim???

Sorry for all the questions!

Thanks in advance!

landofsoapandglory · 08/05/2012 09:27

I've just received an offer of £2000.21 from Halifax from our Mortgage.

Currently on phone to Nat West who are arguing that we cancelled our PPI during the cooling off period, which we know is absolute rot because they paid out when DH had surgery!

I complained about haviing to have PPI on joint credit card 8 weeks ago. They decided to tell me this morning that DH has to do it as he was main card holder. He can only call between 8 and 5 and he is at work then!Angry

landofsoapandglory · 08/05/2012 15:59

DH has just rang to say he has rang Nat West from work, they have sent a total of 8 letters Confused and the offers total £11k!

He has, also, raised the complaint about the credit card.

I was really sceptical about these PPI claims until I read this thread, so I thank you greggs from the bottom of my heart. The £13k we have been offered is going to make such a difference to us. Thanks

landofsoapandglory · 08/05/2012 16:04

morecoffee

The Halifax offered us 8% interest.

We claimed on a mortgage taken out in 2000 and a loan taken out in 1999.

We don't live at the same address anymore.

I didn't write a letter, I phoned the bank who gave me the number for the complaints about PPI.

I would ring M&S and make a complaint. I don't see why you can't.

Hope that helps.Smile

wineoclocktimeyet · 11/05/2012 13:36

I'm looking into this but a bit confused, wonder if anyone can help please?

We took out Mortgage Protection Insurance on our mortgage - BUT DH was/is self-employed, do we have a case do you think?

boringnamechange · 12/05/2012 12:24

Thank you so much for starting this thread - our letter came through today -
£1844.16!!!

It was from Rbs they say as a gesture of goodwill as not admiting they mis sold it but it's what I thought we would get if successful so I am very chuffed!

Won't get it until next month but we go on holiday on Thursday and can take a little extra knowing that money is coming in!

All I did was phone them, they sent the paperwork and signed it. All took 7 weeks!

peanutbutterandbanana · 13/05/2012 14:30

Did anyone see an ad in the Sunday Express today for a company called Divorce Lifeline? I called them and they told me they are investigating pension settlements for divorcees because there has been similar mismanagement as with PPI issue - ie wrong calculators used when pension value was calculated at time of divorce. Apparently new laws came in a few years ago and not all divorce pension settlements were calculated as per this new law. I got divorced 10 years ago so they will investigate the settlement for me. I just need to get some info to them this week and then sit back and wait to hear. AND they don't contact exH at all! - phew! He will know nothing about it. They told me the average settlement is around £50k and so I am really excited now! That would make a massive difference to me right now! Thought you might like to know in case you are a divorced person reading this.

Shakey1500 · 13/05/2012 19:06

That's great peanut! Hope it comes good for you. Just a thought though, could it work against people if they originally calculated too much. Would they have to potentially pay anything back or were they all 100% underestimated? If that makes sense?

LackaDAILYcarb · 13/05/2012 21:48

wineoclocktimeyet...if your DH was self employed, then almost vertainly you have a case to make a complaint for mis-selling. Have a look on the lenders website and see what you need to do next.

peanut, also be wary of using claims handling companies as their fees can be up to a third of any settlement amount. For what basically amounts to filling out a few forms on your behalf.

Have a look on oney saving expert about this issue and see what needs to be done and whether you can tackle it yourself. If so, and it was only today you called the claims handler then you can probably still cancel as you won't have signed for anything yet.

Always better to cut out the middleman and get the whole amount of any settlement to yourself!

peanutbutterandbanana · 14/05/2012 19:51

I called again today and have now found the paperwork. They will only process the claim if I have a case and they think that our pension split was undervalued by £60k meaning I was cut short by £30k and with interest I may get £45k!!!! Divorce Lifeline take 15% of any payment so I could end up with around £37k come Christmas! Woohoo!

To be honest Lacka I don't understand how the calculations should have been done nor do i understand the legal jargon so I am happy to let them handle it all.

Fingers crossed for next few weeks. :o

BustersOfDoom · 14/05/2012 19:54

An update from me! I rang Lloyds TSB today to check on progress with my 3 complaints as we are at 6 weeks now. They have made a decision on the loans one and apparently a letter is on it's way offering me £9,400 as settlement! If I could have reached through the phone and planted a big smacker on the chops of the lovely bloke on the other end I would have done. I now await the credit card one with interest as that is the biggie.

As great as it feels to have the complaint upheld I still feel a right numpty for being taken in by them and shelling out all that money when it was entirely unnecessary.

And yes, yes, yes wineoclock being self employed is usually a key reason for mis-selling. Do the claim yourself, it's very easy, do not give part of your cash to a claims company! Go to Moneysavingexpert.com and follow the instructions on reclaiming PPI. It's really not hard - I managed it Grin

Wishing everyone else the best of luck!

ObviouslyOblivious · 14/05/2012 19:58

I'm awaiting the result of my claim against Nationwide for a loan taken out in 2000. Fingers crossed...

BustersOfDoom · 14/05/2012 19:59

And I forgot to say thanks to gregs This thread gave me the kick up the arse I needed to get myself sorted and get my complaints in. I was wavering as to whether to bother or not Blush

Crazytictac · 15/05/2012 16:11

This thread spurred me to call my credit card companies and old mortgage provider but they've all said I don't have PPI. Not a sausage for me :(

Think I'll keep trawling through though!

trinni · 15/05/2012 21:40

I have read and digested some but not all of the thread as it's v long so, apologies if this has been asked.

I have sent out the initial letters and have had a couple of replies asking me to fill in what looks like a standard form.

The information I provided in my first letter was taken from fairly limited details in my credit report - I do not have any further information to give them. Unfortunately I am unable to give them account numbers (but name, address etc is still relevant) will this matter?

Also, how about section E? Did you elaborate here with extra detail or why you are now unhappy? Will this info add anything or is this form designed to put me off taking this further?

I'm not completely convinced I was mis sold PPI at the time but are any of us?

BustersOfDoom · 15/05/2012 22:01

As far as I'm aware it shouldn't matter. The bank/lender should have records but you can sign up for a free trial of 'My Credit Expert' and get your credit file going back 6 years. Mine has account numbers on it.

As for section E I did fill it in. I basically said that I neither needed or wanted the PPI because my employment terms at the time the loans/credit card were taken out meant that it was unnecessary - excellent sick benefits,full pay for 6 months and zero risk of being made redundant - and that my other half/Mum could've supported me were it necessary. When I took out the loans/credit card I was told the PPI was compulsory and my loan/CC application would not be approved without it. I must have had 'mug' written on my forehead!

I don't think I necessarily thought I had been mis sold it at the time. I just thought it was part and parcel of borrowing, something you had to go along with - and the fact that they made me think that means it was mis sold.

trinni · 16/05/2012 09:23

Oh thank you Busters, that is very useful indeed.

BustersOfDoom · 16/05/2012 19:24

You're very welcome trinni

If you do sign up for a free trial of credit expert you do have to input bank details but you can cancel your subscription without having to pay once you've got the info you need.

Best of luck!!