Hi all, hope everyone is doing ok?
We've had a bit of a ride with the clinic. We were booked in for a consultation yesterday which was, as I understood, to discuss the pgt results and plan the transfer. Did the usual panic rearranging of work etc to ensure we could both attend. Anyway, the results weren't back which was really upsetting. Still spoke through a transfer plan with the consultant but it wasn't anything new really so felt like a bit of a waste. He said he'd chase up with embryology where the results were.
I then get an email from my patient coordinator (who we have found generally useless throughout) just before 5 saying that the embryos hadn't even been biopsied yet and would be sent for testing next week if we signed consents etc. I was massively confused by this, obviously couldn't reach her as she's pressed send then left the office, sent a couple of irate emails then managed to get hold of a different dr who explained.
Essentially because they in have one embryologist who can biopsy at the moment, they decided that to manage the workload the embryos would be frozen, then thawed to be biopsied, then re-frozen. Apparently I was told this by the embryologist when they rang to give me my day 3 update. I do now think I remember this, but I also remember that my understanding was that the testing was still to be done that week so we would have the results back. I've been under the impression these past few weeks that the testing was being done and we'd be able to do a transfer cycle in March. We did come up with a plan last night that may allow the transfer to go ahead in March of the results come back in time, but I'm feeling so shaken and upset by the whole thing and it's really knocked my confidence in the clinic.
Does anyone else really struggle with their clinics communication? We are with create - we started with ABC which is their "budget" option so I kind of sucked it up as part of having a lower price, but now we are paying an awful lot of money and I feel like I'm having to do a lot of legwork to get them to do anything which is making the whole miserable process even more stressful than it needs to be. I never get anything on writing from them except for a handwritten note with timings for trigger shot and egg collection. I sent a final email to my patient coordinator last night (I'm quite sure my name is mud in the office this morning!!) setting out what I understand the treatment plan to be going forwards, to try and avoid any miscommunications in the future. I'm so so upset and disappointed though and feel really thrown by it.
I don't like to kick up a fuss generally and I don't want to be a pain in the arse for them, but when I think of eg the work I did as a solicitor, I would follow up my advice to the client in writing where it was significant to the case. I'd also make sure I checked their understanding! We are paying a hell of a lot of money, am I out of line to expect something similar? I know some clinics have portals where you can access your notes, create don't have that.
I spoke to the clinic multiple times earlier in the month and kept reiterating that the plan was to get the pgt results and do a transfer in March. I'm happy with the clinical staff and actual treatment but not with the communication and I'm not sure what to do about it.
Obviously not had a response yet from my patient coordinator so I don't know what they are going to say about it either. I can accept that I misunderstood about the thaw and re freeze but I'm certain I checked that the actual biopsy would take place later that same week.
I also had a couple of sleepless night with nerves about the results so it was a big comedown to finally get to that appointment and not even have them.