Easyjet flights disappeared from schedule

[NotABeliever]

Hi there
Can someone advise if I should be worried about my easyjet flights to Pisa in August disappearing from the schedule? Easyjet haven't contacted me to let me know that the flights will be cancelled. It looks like they've reduced the schedule to one flight on Saturdays and one on Sundays. I'd be happy to change my flights (which are currently booked for Friday and Monday) but without easyjet telling me that I can be moved to another flight, I would have to pay a significant fare increase if I changed now? What do I do? I can't get through on the phone.

[jackandflo]

I dint think they can no as they are separate companies

[Abkbjbjb]

Ah right thank you for your replies 😀looks like we better just take the voucher then and wait patiently for summer 2021 flights to be released 😒

[Hannah2199]

Anyone heard anything from easyjet yet please?

Supposed to by flying to Spain on 20th July and our flight has gone from the schedule.

We haven't heard anything from easyjet but I did see on their website that they will contact us 21 days before the flight to confirm if it's happening - which is today. Still haven't heard anything.

Assuming its cancelled but hate the not knowing! Worried we will be told very last minute, which has a big impact on accomodation etc which we booked separately.

Anyone heard anything???

[jamiejamiejamie]

We are due to fly to Croatia on 20 July haven't heard a thing. Not sure what to do at this point.

[MustBeDueSomeBetterFeet]

My experience, based on being due to fly to Portugal 4 July:

19 days before departure, got an email with 'options' for my flight, including the option to take a voucher. That offer expired 5 days before departure.

17 days before departure, had an email with 'important information' about my flight. This confirmed they'd moved me to a different flight for my return.

I knew this equated a cancellation which entitled me to a refund. Therefore I filled out the refund form on their Covid-19 disruption hub page, and followed it up with an email (with some template wording I'd found on the Easyjet complaints FB group) and by the morning, they'd refunded me!

The Easyjet FB group is called Easyjet Complaints Process - not so easy. As with any FB group, there are some idiots in there, but also a lot of useful information.

In particular, there was a really specific subject title for the email, and text to use in the email body when requesting the refund, which I think made a real difference in response.

Also, I timed my email to go in the middle of the night via Outlook, and had a response at 4am!

Obviously disappointing that this year has ended up like this, but had a good response from Easyjet, and hoping to travel again next year with them.

[Hannah2199]

Thanks that's helpful. Yes I imagine flight must surely be cancelled. Fingers crossed we hear something soon.

[Abkbjbjb]

We were offered a voucher , we were due to fly on 14th July. We filled out the form to get the voucher. Then we got an email yesterday to say that our outbound flight had been cancelled. We then decided to go on and change our flights to August (know it's a risk but thought we could book and see what happens). It let us manage the booking and change them but we don't know now if they will still issue the voucher & cancel the August flights 🤷🏼‍♀️. All a bit of a shambles... would be much easier if you could just talk to them in person!!

[Hannah2199]

Just seen this... and as far as I can see (on their website) no cash refund anymore? Or maybe I'm looking in the wrong place. Argh. So flights are cancelled then I think?

Terrible for the staff etc. But annoying that many people will have booked flights based on govt advice on air bridges.......

Argh!!

www.thesun.co.uk/travel/11990915/easyjet-close-hubs-stansted-southend-newcastle/

[MustBeDueSomeBetterFeet]

You're entitled to a cash refund if they cancel your flights. I think that's enshrined in EU law.

[Hannah2199]

So now air bridges have been announced. No odes what is going on. Is easyjet flying or not?!

[MustBeDueSomeBetterFeet]

I haven't seen that announcement; I thought it was coming Wednesday. Can you link?

[GoldenMalicious]

We have EasyJet flights booked for 20th July which are showing as Sold Out online. I rang their customer service desk yesterday (21 days before due to fly in line with dates on their website) and got through after 1.5 hours on hold. To be honest I didn’t learn much more than I already assumed - I was told flights are still expected to go ahead but I had the option to reschedule if I wanted. I am holding out for a bit longer to see what happens but will be looking to cancel (I have already cancelled accommodation as I don’t want to travel at the moment).

[greywell]

I don't trust any of the airlines. We had our BA flights cancelled yesterday, and offered an alternative, which we accepted. As we did so, the small print said the new flights couldn't be refunded in case of cancellation.
If we had given it more thought, we should have asked for a refund, then booked cheaper flights. The whole experience is so stressful. My son had a refund yesterday from Ryanair flights that he hadn't been told were cancelled..

[Hannah2199]

Anyone flying on 20th july? Check your flight in manage my booking on easyjet site. Ours has been cancelled but they hadnt told us. There is an option to apply for cash refund but it's fairly well hidden on the website.

[minipie]

I had my easyjet flight cancelled. It was showing “sold out” for ages (meaning they weren’t selling any more tickets on it, not that it was full) and then they cancelled it.

You can claim a refund, you have to look for the “more options” button, And then they will scare you with how long you’ll have to wait for the refund, and offer you freebies (£10 meal voucher for eg) to take a vouchr instead of a refund, But you can get a refund if you stick to your guns and are willing to wait for the money.

[minipie]

By the way - My flight was 8 July and they cancelled it 2 weeks ahead. So for 20 july flights I would wait till 6 july and see what happens. Unless you need to make decisions earlier re accommodation etc.

[Summergarden]

We are due to fly on 25th July with EasyJet to Austria. It’s one of the air bridge countries that was announced yesterday, so I suppose less likely it will get cancelled now. Shame as I was hoping they would cancel so we’d get a refund 😞.

I think we can change dates minimum 14 days ahead fee free. How far in advance did other people’s flights get cancelled? Not sure if I should hold out hope, flight is 3 weeks today...

[trebletheclef]

I do think it's pretty poor of Easyjet, having emailed people to say they would let them know at least 21 in advance, to then not let them know until 14 days in advance, when they can no longer change their flights for free. Very naughty.

[greywell]

Surely if they are cancelled, they have to offer a refund or allow you to change for free?

[minipie]

Yes if a flight is cancelled they let you change to any other flight for free, and you don’t have to pay fare difference or admin fee. Whereas if you choose to change flight before the flight is cancelled you need to pay fare difference.

[Iggii]

I accepted a voucher as my flight wasn't cancelled and it was just over two weeks to go (and we didn't want to go). The next day they cancelled the flight, so of course I wish I'd waited and got a refund! I'd also looked into changing it to next year but the extra cost was more than the original flight.
So mine was cancelled 16 days before the flight.

[trebletheclef]

Ah, thank you minipie - I hadn't realised that if your flight was cancelled you could rebook for another time for free. That's good at least.

[trebletheclef]

Just thought I'd update in case it helps anyone else - had an email today to say that our outbound flight is cancelled. This was the one on 28th July, which had shown as 'sold out' for a few weeks. So now I just have to work out what to do. We can change to another flight, for free, get vouchers, or a get a refund.

We had booked car hire at the same time, through the Easyjet website, so I also have to work out if I need to physically cancel that myself or if it cancels itself.

[AnneKipanki]

Have flights booked in August that do not seem to exist any more . They do have flights on their schedule for the days either side though.
( although we do have car hire and hotels booked independently )

H has requested refund for the June / July EasyJet flights .

[APeakyBlinder]

I had my outbound flight cancelled last week (after it has shown as 'sold out' for weeks), I didn't want to reschedule so emailed to request a refund of both outbound and return. Had an email this morning to confirm that they're refunding both and money will be back in account in 3-5 days! Very pleased at this!