I am in the outer hebrides. we arrived on friday. all except my bag arrived. my bag contains not only ALL my stuff (clothes, make up, shoes EVERYTHING) BUT more importantly ALL ds's stuff (waterproofs, boots, and most most awful, his teddies without which he has trouble sleeping).
BA are being absolutely useless. have spent whole weekend phoning, finally got a human being who was a human being yesterday who tried her very best to find out what has happened to my luggage. apparently it left london city airport for glasgow as it should have (city airport very small and so they know if they have luggage and they don't have mine). but the bag has not been forwarded from glasgow to benbecula (all our other bags were).
so we surmise that my bag is sitting in glasgow airport. there have been 3 flights to benbecula since and none of them have had my bag on it.
the luggage handlers at glasgow airport for BA are Alliance. They do not answer their phone. Even (apparently) to BA. Certainly not to me (it sounds as if they pick up and then put down the receiver immediately, but maybe i'm paranoid).
they will not answer BA's telex's asking them to forward the bag or even say whether or not it is there.
we have until saturday here. It would transform my holiday to get the bag. I phone everyone several times every day. to no avail.
if any of you know a baggage handler at glasgow, or frankly, anyone that is physically at glasgow airport, and could walk round and ask them for my bag, please cat me and i'll give you the ref (or actually i'll give you the ref on here, because i am desperate).
if anyone knows anyone that works for Alliance dispatches who might have a phone number where a human being picks up the phone, would you let me know a number?
if anyone knows a BA bigwig (or anyone in BA who might be able to help me get my bag) please help.
this is such a downer on our holiday and i'm so bloody frustrated that my bag is probably sitting in glasgow airport with no one putting it on a flight to benbecula.
there are two flights tomorrow. if by the power of mumsnet my bag is on one i will be so overjoyed.
any vibes most appreciated too.
xxx