Thank you
*@Igloo71* for starting this thread. As you say, lots of informative posts; some expressed in a reasonable way; others less so.
Quite a few academic posters made it clear that some universities have cranked up the number of Saturday open days to an unreasonable and unsustainable level. Several posters have pointed out that there is an imperfect link between the mechanism by which students/taxpayers pay and how universities are actually funded. These factors may well contribute to the disillusionment and disengagement of many academic staff.
It is also clear, and quite shocking, that a sizable minority of academic posters on this thread think they and their institutions are not accountable in any way to the young people who join their student body.
One poster critical of the OP says that it is the SLC that 'pays', conveniently ignoring that the SLC is merely a transmission mechanism for the accumulated debt/tax obligation that is paid by student and taxpayer over subsequent decades.
Another says that, as there is no direct financial link between student and university, the institution's focus is on research and the general advancement of knowledge and any shortcomings in a student's academic experience at the university is essentially not something that students can justifiably complain about.
Fortunately, several other academic posters were willing to counter this by highlighting that some colleagues, drawing professional salaries, simply refuse to assist with any (rather than some) open days, disingenuously citing that they fall outside their contracted hours; their expectation is that other colleagues must compensate for their uncooperative stance.
The problem for prospective students is that it is very difficult to identify the well run universities, departments, courses or modules. Contrary to some posters' rather insular views, 17 year olds don't 'know' how universities are structured, managed or funded; and why should they? Given the future loan/tax liability incurred, many will look at the facts as they present themselves during the period when they must decide whether to go to university and, if so, which one. Open day experiences form part of that. That is actually perfectly rational and reasonable.
The lengthening of the student debt repayment period for the 2023 cohort onwards means students' critical evaluation of individual universities, departments and courses will only intensify.
Rather than turn on prospective students like the OP's son, academics feeling under justifiable pressure need to focus their frustrations on those in their own administration imposing repeated Saturday open days. Interestingly, this thread prompted me to research approaches to in-person and virtual open days across institutions - these vary enormously; so clearly some institutions understand that they can promote themselves without overburdening staff; others do not. This is where the issue lies; not with the OP or her son or the many. many other young people out there trying to make high stakes 'once in a lifetime' decisions.