Could the Council not be contacted for more rubbish bins? If the tenants are producing too much rubbish for the bins provided, clearly more are needed? Perhaps it's one of those notes to self that the young people need to remind themselves to prompt landlord/agent to do before they move into their third/fourth year new property.
Rats – what a hideous problem. Our cats have recently developed 'mousing' skills which have had them bringing quite a few in (some alive). One night I had a full-on cat and mouse chase going on under my bed which did not best please me. Hope the issue gets sorted out quickly. Presumably the young people could contact local council Environmental Health and take some
I think there are landlords who are only in it for the most money they can fleece make out of people (particularly students) while maximising their own profit margins. Personally, I don't think any of the excuses on here are reasons not to refund deposits in full. Okay, so if a house is trashed it's one thing but general 'wear and tear' and even too much rubbish left behind are surely part and parcel of being a landlord? And things like mattresses should be replaced with new tenants as standard regardless of whether they're stained or not. And surely a 'deep clean' bill should be built into the annual contract charges anyway?
DS is dues to move out of his second year house this week. They are cleaning it themselves so will be interested to hear what happens with their deposit (which they need to offset the cost of the year three home contract one!).