The HTT individuals I saw were all fine TBH. It was the communications where it all fell down. Not ringing back though they'd said they would, not turning up though they said they would, turning up at my house when I'd said I wouldn't be at home as I'd left for a walk to cope with them being late and two hours later had had no contact and discovered I was several miles from home 
Quite a lot of language barrier, but also a lot of plain unreliability. And every time it happened, I was told, "lessons have been learned, going forward, and we realise it is important to you that we do what we say when we say we will". Right up to my last day with them they were saying this, when I rang up distressed and was told that although they were busy, someone would definitely call me back to arrange a visit that day. Nada.
Of course, at handover, "lessons have been learned", blah blah.
I got my discharge letter from them, yesterday, I think? The day before? And it reads a bit off to me.
Dear Firstname,
I am writing, as we agreed, to briefly confirm that your care was handed over to LocalMentalHealthTeam on Date. You were introduced to your care coordinator Firstname Lastname who will be continuing to support you in the Community.
Following your referral to HTT on Date you were visited at home on several occasions by HTT practitioners and also Dr Surname. You soon identified that you would rather be supported by LocalMentalHealthTeam and the handover was dutifully arranged.
Yours sincerely
Mrs Firstname Lastname
cc GP Dr Surname
Interesting to see who gets first names, surnames, titles etc. 