@orangetriangle . I am so sorry to read this. How terribly stressful for you. I am shocked they can't give your Mum something to calm her, that's awful.
One nurse confessed to me they didn't even have enough blankets. I offered to bring one, and was surprised when this idea was leapt on - I thought it might be deemed an infection risk.
In my recent encounters with the system I have experienced three things:
Some absolutely outstanding, selfless, supportive care, including one HCP from her GP practice keeping in touch with me even when she was off duty.
What I have come to think of as 'defensive medicine' governed by rigid protocols with little latitude for decision making in best interests of patient: eg my mother's constant precautionary admissions to hospital for relatively minor falls, because she was on blood thinners, leaving her inevitably more confused, exhausted and disorientated than ever after many hours or days in a and e. I tried to get this changed, but risk aversion always triumphed.
Bureaucracy driven decision making caused by scarcity of resources. Mum was deemed 'medically optimised' and fit for discharge the day before she died, when to my own non clinical layperson's eyes, she was dying. Ice cold, struggling to breathe, eyes rolling, drifting in and out of lucidity.
Yet because her clinical obs were just about ok, they were eager to do a nursing assessment and get her out of hospital, so I spent her last day ringing round nursing homes and establishing what the process would be. We wouldn't treat our beloved pets in this way.
This potential discharge was one of the greatest shocks of all, because I never got the call back from the doctor I had repeatedly requested. The hospital are pursuing why that was and have already apologised
Meanwhile the safeguarding investigation continues into the injuries she sustained at the home, and sometime soon I need to face the mountain of paperwork connected with probate.
Thankfully there will be no delay in issuing a death certificate. At one point it looked as if the coroner might be involved if it was thought the fall related injuries contributed to her death. This is good, as I deal with stressful situations by taking action, and a long hiatus would have been very hard to bear.