my parents have been in and out of hospital lots since I was 16
an incident from long ago was our worst, mum wasn't old then.
I was looking at her medical chart - which of course a lot of people won't do, they will trust the staff - and I found a medication marked for her to take that she absolutely mustn't have with some of her underlying health problems.
the bizarre thing was, it wasn't even for her treatment, it was written there because....well who knows?! Sadly, it was 4pm on a Friday afternoon when I found this. So I told a nurse who looked fearful and said "the trouble is, the admin team have to change this, I'm not allowed to". So I asked her to show me the admin office...when I walked in and explained, a smirking member of staff told me they couldn't change it till Monday morning.
So I said "you are seriously telling me that you can't be arsed to print out another chart so mum might die after taking a med she's not supposed to take?"
she carried on smirking at me and another person quietly said to me, I'll sort it out.
my dad had to stand guard and explain to another nurse, doing meds, that although it was written down, mum couldn't have it. If two of us hadn't been there, I think mum would have been given it that Friday evening.
that particular hospital went into special measures and from our experience with dad, it has got better - famous last words. But one of mum's concerns about me maybe moving into her area (she still doesn't know I'm thinking about moving in with her) is that hospital situation is shite.
Because I'm in outer London I seem to have access to better care, I've had a couple of injuries and pneumonia in the last ten years and was looked after. Also the GP situation is better in my area than hers - which is funny because her area is much nicer, but I wonder if that means a lot of people go private or something.
her neighbour was saying to us that London hospital provision is much better than the rest of the UK, no idea if that's true.