Top post @RamblingEclectic You and your DS sound very sensible and pragmatic.
I have had a career of parents trying to use me (as a lecturer) to get to their DC. It is unpleasant to see parents doing this. If someone’s parenting is such that their DC are not contacting them, then that’s something for parents to reflect upon. Not to try to manipulate overstretched university staff.
We do have processes and practices to do with students who are not coping.
If you want to do something practical @Snowflake55 you can go to your DS’s university website and read about his department’s welfare and wellbeing policies. Find out who the department’s Senior Personal Tutor is. You can email that person and say you’re concerned that your son is not coping with university. The academic would be breaking the law to say anything about your son’s progress unless he has given written permission, but it will alert the department to check on the student.
My Faculty uses funds we don’t really have to employ people specifically to deal with the growing number of undergraduates who are not really equipped to be at university. I’d rather we could employ more teaching staff to actually teach, but hey go. Helicopter parenting seems to rule the roost.
The thing is, my relationship is with the student, not the parent. I’ve seen some pretty abusive parenting and its effects on my students. And I don’t know what abuse or manipulation might be going on when a parent contacts me. If I broke the law and gave a parent information - how do I know that I’m not doing harm to my student?
University staff are not a proxy for difficult relationships between parents and children.