I work in a secondary school office. Complaints in the last ten days have been -
Little flo left her PE kit on the bus on the way he after going to a friend's house after school, the office staff need to ring round the bis companies, track it down and return it to little flo i. time for PE which is in an hour. Dad couldn't possibly do this as he works you know. (I genuinely wish i was joking, i took this call).
I am a thief because their child was texting in lesson and had their phone confiscated (as per the behavior policy) and i better personally go apologize to their child and give them back their mobile or he'd be down to 'sort me out'
I shouldn't send home their vomiting child (3 sick bowls full in 20 minutes) because they have a hair appointment.
A formal complaint to the governors because a staff member didn't return a call the same day despite explaining she was dealing with a serious safeguarding incident and was off site and we could get a different staff member to call back. It was about a lost planner so not exactly urgent.
My personal favorite - I called their child sweetie instead of their name when I'd never met their child before and actually no I don't memorize the names of 1700 kids.
On the anxiety thing, there is a massive mental health issue in kids. They've had a massively traumatic time in the last couple pf years on top of the "normal" things we would find. However, of I listened to our year 9 cohort then all 318 of them have anxiety when actually it is used as a get out of jail free card and means that it is more difficult for our kids with genuine issues. I regularly support our kids with mental health issues, as far as I am concerned (and my colleagues) it's no different to needing a plaster so no stigma but there are some who play on it and push their luck.
Oh and yes, I'm going to give a red mark to your kid who called me a Fucking fat cunt because I asked them to wait because i am dealing with a child who's knee has dislocated.
At the end of a very long post I would like to mention the lovely family who sent chocolates as a thank you for the support i gave their child with her health anxieties, the wonderful grandparents who took the time to write a thank you note for looking after their grandchild when they were ill and the approximately 3200 parents out of 3500 who actively support and work with school!