Has anyone used Hermes couriers? Are they Ok or dodgy?

[Frrrightattendant]

I had to send something back tracked, so decided to use these people as they were cheap.
In hindsight I ought to have used parcelforce but anyway...

parcel picked up on Weds. Courier is our usual home shopping guy, so far so good.

The delivery is meant to take 3-5 days. I've checked the tracking, nothing on Weds, Thurs it says 'collected at 13.08 weds'

There is nothing else yet. I rang the company. I get Janice who has only been there a week but tries to log into the screen which shows them 'more detail'. It says 'collected' too.

I ask Janice whether there is anyone else I can speak to as I am not feeling reassured. (I have seen some awful reviews on the net by now)

She looks around,
'Can't see anyone, no...'

I tell Janice I will call back later. She is very nice. My parcel is probably in Outer Mongolia by now.

Help.

Just horrible. They must close soon.. Or court action for compensation is coming from disgruntled customers.

I ordered an item from an Amazon vendor yesterday and was told, under Prime, the item would be delivered today.
I received an email from Hermes today stating that delivery would take place between 1200 and 1600. A later email followed stating between 1400 and 1800. At around 1700 another email arrived claiming that I was not here to receive delivery. This is an outright lie, as I was waiting at home at the time. There was no sound of the doorbell and no knock on the door.

Despite the vendor's supplied details that the item was packaged to fit through a letterbox, there was no package. Neither was there a 'missed delivery' card. This would suggest that the courier had not even bothered to come to my door.
I believe that this is a not uncommon occurrence with the less reliable courier companies, like Hermes.
I have complained to Amazon, who were helpful, but cannot complain direct to Hermes because they provide no facility for me to do so.
I would strongly advise that customers avoid any online sales where products are delivered by Hermes.

i've used them for around 100 items i've sold on eBay - only had a couple of problems. Probably about the same percentage as any other courier.