Has anyone used Hermes couriers? Are they Ok or dodgy?

[Frrrightattendant]

I had to send something back tracked, so decided to use these people as they were cheap.
In hindsight I ought to have used parcelforce but anyway...

parcel picked up on Weds. Courier is our usual home shopping guy, so far so good.

The delivery is meant to take 3-5 days. I've checked the tracking, nothing on Weds, Thurs it says 'collected at 13.08 weds'

There is nothing else yet. I rang the company. I get Janice who has only been there a week but tries to log into the screen which shows them 'more detail'. It says 'collected' too.

I ask Janice whether there is anyone else I can speak to as I am not feeling reassured. (I have seen some awful reviews on the net by now)

She looks around,
'Can't see anyone, no...'

I tell Janice I will call back later. She is very nice. My parcel is probably in Outer Mongolia by now.

Help.

I've sent 30 parcels with them in the last few days, all good so far and no queuing in the post office.

I have ordered some stuff from USC based on next day delivery. It was supposed to be delivered next day, but today I received a message that Hermes made an attempt, but there wasn't any response. I have been sitting in my sitting from 7 in the morning till now and no body even knocked on my door. I contacted Hermes via online chat and received the same information. They know how to justify themselves, they know how to cover themselves too. When I said, nobody left anything on my doorstep, then I was sent this information: (On a missed collection or delivery, the courier may choose to leave a contact number on the calling card. However, our couriers do not have to leave their details as they are self-employed and use their personal mobile phones) . Also, when I called on their number: 0330 333 6556, after providing all the information, I was asked to contact my retailer as they don't have any information. During the online chat, the so-called guy Saeed told me that his firm Hermes is different than other Hermes home delivery company. This company is a total liar, they changed their name recently to Hermes, but they haven't changed their old stupid tactics. I am sick of them now. I will post this to each and every blog, atleast Hermes could know, how sick they are.

TRUST ME THEY ARE DEFINITELY DODGEY, DO NOT USE THEM, UNLEESS YOU WANT YOUR PARCEL TO DO A NATIONWIDE TOUR, BEFORE AND ONLY IF YOU EVER RECIEVE IT!!!!

TRUST ME THEY ARE DEFINITELY DODGEY, DO NOT USE THEM, UNLEESS YOU WANT YOUR PARCEL TO DO A NATIONWIDE TOUR, BEFORE AND ONLY IF YOU EVER RECIEVE IT!!!!

ONLY IF YOU EXPECT TO EVER SEE YOUR PARCEL AGAIN, THEY ARE TOTAL RUBBISH!!! USE THEM AT YOUR PERIL, I HAVE FIRST HAND EXPERIENCE OF THIS, ALSO READ REVIEWS ON THEM, THE LIVE CHAT WILL TELL YOU ANYTHING JUST TO GET YOU OFF OF THE CHAT

I've used them a lot (as a seller) and have only ever had one problem, which was rectified at their cost quite quickly.. I think it depends on where you are. They are the absolute cheapest usually. They will collect from your house for 50p, ffs!

Disgraceful service. A luggage bag sent from Luton to Glasgow in April 2018 went missing - stolen by their staff. Last tracking showed it arrived Glasgow but between their depot and the recipients house it went missing. Their compensation scheme was also ridiculous. My mum who lives oversea was disappointed that a crap service like this is allowed in the courier sector. Please do not use them. Do trust them unless you are sending dead Autumn leaves to nobody.
Gabriel.

Last tracking showed it arrived Glasgow but between their depot and the recipients house it went missing.

The last time that happened to one of my Hermes deliveries, I also assumed the driver had nicked the parcel but it turned up safe and sound at the delivery address. What had happened is that the driver hadn't bothered to scan the parcel to confirm the status as "delivered".

Avoid this firm like a bullet. Terrible for not delivering stuff and items mysteriously going missing.

Have sent hundreds of eBay parcels with them, never had a single problem.

Same number here but I'd say I have a problem in about 1% of cases.

WARNING TO PUBLIC
LOST DAMAGE . WHO CARES.. THIS IS THERE POLICY. SIMPLES AS THAT.
THERE SHOULD BE A GOVERNMENT WARNING TO THIS COMPANY.
MY HERMES IS DANGER TO PUBLIC.
DO NOT USE THIS COMPANY.
DANGEROUS AND NEVER TRUST THERE E MAILS. .E MAILS ARE WRITTEN BY DIFFERENT IN ODD LANGUAGE
YOU WILL LOOSE YOUR PARCEL AND NEVER CARE FOR YOU.
NEVER PAY COMPANSATION
I LOST £ 890 PARCEL. AND THEY ARE NOT INTERESTED.

Dodgy
This is the e mail they sent me today
Reference: 190924-016564
Parcel ID: 1186090255137381

Subject: Order Confirmation

You recently requested our assistance through the online support pages. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for raising this with us.
To access your question from our support site, click here

Response By E-mail (Kareem) (17/10/2019 10.21 AM)
Dear BOB H,

Regarding parcel number: 1186090255137381

Thank you for contacting Hermes Claims Department regarding your Lost/Damaged Claim.

After looking into your claim further I can see we sent you a Claims form on 29/09/2019 and on the 01/10/2019 and received your Completed Claims form back. Please see the excerpt from our Terms and conditions below

How to make claims for compensation:
Any claim for Compensation must be made on a properly completed Claim Form. You must send this Claim Form to us so that we receive it within 14 days of the date that we provided it to you.

Due to this unfortunately we will not be able to process your claim.

Kind Regards,

Kareem Khan
Claims Advisor
Hermes Claims Department

Did you pay for the adequate insurance to cover the event of the parcel being lost?

Dodgy. Please do not use this cowboys. There should be public warning or government warning for the company. NEVER USE... They damaged and lost my parcel worth 850 pounds. Please deliver yourself is safer then this people.

Hi. I was told that parcel was lost in 5 days of me posting to you. Subsequently I was told that it was damaged by you.
Who is responsible for your damages. The cost of parcel was £ 550 +10
Now I am sent a e mail today by this people.

Reference: 190926-008886
Parcel ID: 1616781099777753

Subject: Not received parcel

You recently requested assistance through our online support pages. Below is a summary of your request and our response.

To access your question from our support site, click here

Response By E-mail (Traei Sterling-Jackson) (18/10/2019 12.22 PM)
Dear BOB H,

Regarding parcel number: 1616781099777753

Firstly let me apologies for any inconvenience this has caused you and your customer. Also let me apologies for the length it has taken to resolve your claim.

We are pleased to confirm that we have today accepted your claim for £30.38.

As the item value exceeded the maximum compensation level you selected for this parcel, the claim value has been calculated by adding together the maximum compensation level with the postage value.

• Compensation level: £20.00
• Selling price: £550.00
• Hermes postage: £10.38

To allow us to make the payment, please provide the bank sort code, account number and your name as it appears on your bank records within 14 days.

Please ensure you do not provide your long card number as we do not require it to process your payment.

On receipt of your bank details, please allow 3-5 working days for us to pass your details to our Finance Department. You will receive a further email confirmation when your claim has been completed

I am disgusted with your company. Your lost
and damages the parcel.
Unfair terms won't protect your business
There is a Consumer Rights Act 2015 - Legislation.gov.uk.
You need to read the ( 8) Basic Consumers Rights.
UNFAIR UNFAIR UNFAIR YOU PEOPLE

They are crap all the way. Buyers. Sellers. And there are not able to answer any phone. Stay away from thiis cheats.

Complete cowboys. Waste of space time and energy.
SHUT THIS PLACE

So you DIDN’T insure the parcel adequately? Why not? Who on earth sends something worth £850 and only covers it up to £20?

This is there compensation e mail sent to me.

Reference: 190926-008886
Parcel ID: 1616781099777753

Subject: Not received parcel

You recently requested assistance through our online support pages. Below is a summary of your request and our response.

To access your question from our support site, click here

Response By E-mail (Traei Sterling-Jackson) (18/10/2019 12.22 PM)
Dear BOB H,

Regarding parcel number: 1616781099777753

Firstly let me apologies for any inconvenience this has caused you and your customer. Also let me apologies for the length it has taken to resolve your claim.

We are pleased to confirm that we have today accepted your claim for £30.38.

As the item value exceeded the maximum compensation level you selected for this parcel, the claim value has been calculated by adding together the maximum compensation level with the postage value.

• Compensation level: £20.00
• Selling price: £550.00. ( LOST PARCEL Value)
• Hermes postage: £10.38

To allow us to make the payment, please provide the bank sort code, account number and your name as it appears on your bank records within 14 days.

Please ensure you do not provide your long card number as we do not require it to process your payment.

On receipt of your bank details, please allow 3-5 working days for us to pass your details to our Finance Department. You will receive a further email confirmation when your claim has been completed

Kind regards,

Customer Service Advisor
Hermes Claims Department
Customer By

You posted that already? Why are you complaining that you’ve lost £850 when you didn’t take out anywhere near enough insurance?

They are fuked up men. They screwed me.i hate liers. And this people are liers. Cheters. Avoid at all cost.

Safer then this monkeys.trust me.

Are you ok? You seem a bit deranged.

They screwed me

Well, no, they didn’t. You screwed yourself by not adequately insuring your package.

Useless