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Original poster

Buyer contacted me 3 months after sale saying trousers are flaking

113 replies

MarshmallowAra · 17/04/2021 20:01

I sold a pair of vintage faux leather trousers in January.
Checked thoroughly before sending and there was no peeling or flaking.

(They are miss sixty pvu or similar coated cotton).

Buyer had contacted me saying she hasn't worn them til now because of lockdown, that black stuff/finish is staining other things and that the surface is flaking ..
Asking he what I'm going to do about it, and that I should have pre warned her.

I wore them once, to my memory, in 2010 and didnt notice any black colour transfer, and I checked the surface before sake a X they weren't peeling or flaking.

What do I do in these circumstances?

As usual I can't find any easy way to get through to eBay support and there is no answer specific to this issue.

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Original poster
MarshmallowAra · 17/04/2021 21:17

@GravityFalls

So these trousers could be 20 years old and you haven’t worn them for 11 years...it seems to me they might well be deteriorating by now!
They are vintage 90s trousers .. and were listed as such.

As I said they weren't peeling or flaking when I sold them, and i wasn't getting any black residue on my hands so I didn't think they were deteriorating/couldn't have predicted they might.

I'll try to attach the closer photos I took.

OP posts:
PoppenhuisStories · 17/04/2021 21:17

One the one hand I agree with this:

Buyer Doesn't have a remedy in these circumstances. I would tell them that there is nothing you can do for her. The items were received in stated condition which buyer accepted by not raising a case. Now time has passed her case is extremely flimsy and I doubt eBay would give credence to her claim.

But on the other you sold her 20 plus year old trousers for 50 odd quid that she has clearly sent photographic evidence are a bit dodgy. Was the age clear in your description?

BillyTodd · 17/04/2021 21:18

Check how long she has on ebay and/or paypal to make a claim. Pretty sure as others have said ebay is 60 days, I'm less confident I know the situation with paypal.

I'd be tempted to just not respond to be honest. 3 months - you don't know what she has done to them in that time.

(I also agree with others who think the fabric is likely just deteriorating because it's old and older plastic does that)

Higgeldypiggeldy35 · 17/04/2021 21:19

She could have been wearing them every day since she bought them, you only have her word. I would counter email with the photos showing no peeling of yours and say you sent them in good faith and in good condition as she can see by the photos. If there was an issue she should have raised it sooner.

Original poster
MarshmallowAra · 17/04/2021 21:20

...

Buyer contacted me 3 months after sale saying trousers are flaking
Buyer contacted me 3 months after sale saying trousers are flaking
Buyer contacted me 3 months after sale saying trousers are flaking
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Original poster
MarshmallowAra · 17/04/2021 21:26

Sorry, having trouble posting the rest of the photos. Keeps timing out.

The polyurethane has a sort of wavy/liny texture (i's not smooth-shiny) but there was no flaking or peeling.

OP posts:
Original poster
MarshmallowAra · 17/04/2021 21:27

@PoppenhuisStories

One the one hand I agree with this:

Buyer Doesn't have a remedy in these circumstances. I would tell them that there is nothing you can do for her. The items were received in stated condition which buyer accepted by not raising a case. Now time has passed her case is extremely flimsy and I doubt eBay would give credence to her claim.

But on the other you sold her 20 plus year old trousers for 50 odd quid that she has clearly sent photographic evidence are a bit dodgy. Was the age clear in your description?

The listing title had "vintage", the description had "vintage (90s)".
OP posts:
Original poster
MarshmallowAra · 17/04/2021 21:29

@Theunamedcat

She is sweating thats why they have done that
Probably, that's why I didn't notice any black residue at all just handling them.
OP posts:
chesirecat99 · 17/04/2021 21:30

@PoppenhuisStories

One the one hand I agree with this:

Buyer Doesn't have a remedy in these circumstances. I would tell them that there is nothing you can do for her. The items were received in stated condition which buyer accepted by not raising a case. Now time has passed her case is extremely flimsy and I doubt eBay would give credence to her claim.

But on the other you sold her 20 plus year old trousers for 50 odd quid that she has clearly sent photographic evidence are a bit dodgy. Was the age clear in your description?

This.

If they are 20 years old, they were probably fine being handled but are flaking from friction when they rub, a much stronger/rougher movement. If you'd rubbed them with your hand, they probably would have flaked, particularly if your hand was ahem a bit clammy.

Noshowlomo · 17/04/2021 21:34

Lasted 20 years with you, didn’t last 3 months with her. Her fault entirely

Original poster
MarshmallowAra · 17/04/2021 21:37

This is how the fabric looked when I sent them, it didn't look flaky or like it might flake.

Buyer contacted me 3 months after sale saying trousers are flaking
OP posts:
Original poster
MarshmallowAra · 17/04/2021 21:38

(The indentations on the of waist band are hanger marks btw, in case anyone's wondering).

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Original poster
MarshmallowAra · 17/04/2021 21:41

@Noshowlomo

Lasted 20 years with you, didn’t last 3 months with her. Her fault entirely
I only wore them once in a spirit of fairness!

Cause they were too small and they look like this on so you risk being done for solicitation Grin.

OP posts:
MotherOfGodWeeFella · 17/04/2021 21:42

She's got a cream or lotion on her skin which, along with sweat has reacted with the polyurethane. That's why it's come off on her skin inside the waistband. She's had them three months and they're vintage. I think she should just chalk it up to experience. Do make sure you block her from ever buying from you again.

Flaunch · 17/04/2021 21:43

She’s going to have washed them before she wore them isn’t she? No wonder if she’s not followed the instructions.

3 months is too long for her to have any come back.

MotherOfGodWeeFella · 17/04/2021 21:43

Might be worth speaking to PayPal and eBay yourself before she does. You've only got her word for it that she's worn them once.

Mmn654123 · 17/04/2021 21:45

I would ignore - let her raise a case with eBay if she wants but it’s three months too late. If she’d bought them in Next it would be too late. A good lesson for her - check when it arrives or don’t complain. She could have been wearing them daily since she got them or washed them incorrectly. No reason to refund her.

Original poster
MarshmallowAra · 17/04/2021 21:45

That is not my photo btw - it is another one seller who has/had one of the few other pairs of faux leather Harriett's.

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Original poster
MarshmallowAra · 17/04/2021 21:47

*online seller

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lunar1 · 17/04/2021 21:51

It honestly looks like she's covered shoe polish. It doesn't look like any clothes staining I've seen before. I think she has had her wear of them and wants her money back.

VenusTiger · 17/04/2021 21:53

Did she know they were over 11 years old and you'd bought them second hand OP?
£53 too !! were they gold-lined?!

I wouldn't pay £53 for brand new faux-leather trousers letalone over a decade old pair that would third-hand.

Original poster
MarshmallowAra · 17/04/2021 21:53

It's interesting that she's written "'All the fake leather is literally flaking everywhere ..." but has only sent photos of residue the waistband and her finger/thumb.

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carlywurly · 17/04/2021 21:53

Tell her to jog on. If she can't raise a case or feedback at this stage, I just wouldn't engage. She's had 3 months to try them on and resolve issues.

I say this as someone who's been on eBay nearly 20 years - it's definitely much worse than it used to be on there for chancers.

Original poster
MarshmallowAra · 17/04/2021 21:55

@VenusTiger

Did she know they were over 11 years old and you'd bought them second hand OP? £53 too !! were they gold-lined?!

I wouldn't pay £53 for brand new faux-leather trousers letalone over a decade old pair that would third-hand.

As I said above, they were listed as 90s vintage.

Some people like vintage Miss Sixty.

These wear a popular style produced in denim and faux leather.

Vintage goes for more than new in some cases.

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Original poster
MarshmallowAra · 17/04/2021 21:57

I didn't say whether I'd originally bought them new or used ... Because they were already used/vintage.

Most vintage clothing will have had more than one owner.

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