I bought a sofa on ebay, from a business seller. This means apparently that they have to accept returns - and it says on the listing, returns must be requested within 7 days, delivery charges non refundable etc etc. (I know this doesn't mean they have to but I think under the consumer act they do).
Sofa is hideous, well parts of it are - described as high quality but on a lot of it they have used the cheapest, thinnest leather possible that looks and feels like plastic. It's horrid.
I rang the shop and asked to return it. They were funny about it but said yes, Tuesday. It arrived yesterday btw. they said the packaging is gone, so it is a problem, but I looked this up on the consumer website thingy and it said they can't refuse because of packaging and they took it with them anyway. So I think I'm ok there.
Problem is I paid with paypal, and I can't get tracking for the return, because the shop is collecting it themselves in their van. I'm worried they won't refund or will keep too much of my original payment.
I rang paypal who were useless and said that without online tracking they couldn't do anything. I said well, they don't have tracking for the delivery either, so can't I say I haven't received it, once they've taken it away?
They said no, as they know I've received it because I've told them 
I'm not sure what to do. What if they pick it up, then refuse to refund - can I then open a claim? I don't know what the answer is and am really worried about it as the shop obviously want to make it as difficult as possible.