Just a warning to everyone who might be thinking about booking The Lion King.
I took DD10 to see it about six weeks ago - to a matinee performance. The behaviour of the audience was atrocious. A single woman in front of us (looked like an influencer) was filming large sections of the show, and the family behind us - who had arrived late with a range of children from age about 4-9, kept swapping seats and chatting loudly throughout.
At the interval I found an usher (who had already taken the woman's phone and asked her to delete footage) and they very kindly moved us to other seats - but the second set of seats also had unbearable behaviour from other theatregoers - a family with 3 year old twins behind us. The mum was keeping her twin fairly quiet and shhh-ing her where appropriate. The dad was totally failing to keep the other twin quiet and engaging in conversation with him at normal volume. The children at the end of our row kept jumping up and down in their seats and giggling, causing the whole row to shake.
I appreciate it's a musical that attracts children, but the staff were doing absolutely nothing to curb the worst of the behaviour - despite being present to (rightly) move items out of the aisle as performers use the auditorium too.
I submitted a complaint to ATG theatres as our whole experience was completely ruined - they took over two weeks to respond, despite fobbing me off regularly with "we will be in touch within two working days". I eventually got a response only when I raised a chargeback with my credit card company. The chargeback was denied as the performance went ahead - so as far as they were concerned they have fulfilled their contract. I totally understand this, but they did literally nothing to ameliorate the terrible experience we had.
I go to the theatre a couple of times a month - and ATG run my two closest theatres, which have usually been brilliant. This would definitely put me off booking with them again. I understand problems occur, but refusing to do anything to make it better is not on - theatre is expensive.
I would also strongly advise that if you do see The Lion King - try to see an evening performance as there will be fewer children. Or better still, swerve it entirely and take your children to see Matilda instead.