Has he got proof of those awards?. Other companies will have seen this happen before.
Dh is motor trade, it's even worse. People join, fuck up, leave. Join another brand, fuck up, leave. Join another brand, fuck up, leave.
He gets new sales monkeys who've come from ford, Citroen before that, BMW before that. I don't know how some of them manage to breathe in and out unaided.
They earn a fucking fortune for not being able to figure out that the spare part they ordered will be in, wait for it, THE PARTS DEPARTMENT. Astonishing no?.