Not sure lurkle - can't recall if I've had exactly that happen. But it is a bit infuriating when reduced items inexplicably appear at full price on one's receipt even when you've taken account of cut-off dates.
I've cancelled this weekend's order. Found myself worrying about the slightly chaotic way the last few drivers have approached delivering to me - they're no longer doing exactly what I rely on Ocado for. Looked at my list and realised I was only duplicating stuff I have decent supplies of anyway.
Relying more and more on veg box delivery, and separate suppliers for fish, cheese, beans, flour. Apart from my anniversary bottle I don't get wine from them any more. Coffee subscription elsewhere for years. Just need to take the plunge in organising loo roll and washing powder. And olive oil and bath salts ...
Oh dear.
It's ridiculous actually. I'll be paying far more than Ocado's increase to £9.99 a month in delivery charges. Just hope I can avoid the recurring annoyance. Wish they'd just sort things out and go back to being a joy to deal with.