Ocado priority, tips and hacks and Toblerone

[FredAstaireAteMyHamSandwich]

Carrying on from the last Ocado thread that is about to fill up. Still haven’t been given a toblerone yet.

I've got my Thursday reserved set up.

Still no Toblerone..

@bruffin
@Fuss
Have you both had Ocado Reserved before or is it allowing you / allowed you to set it up now from scratch?

When I look it allowed me to select my address, day, time and credit are number and to proceed but then says “ whoops, sorry something went wrong”

Yes i have, i had it before lockdown

i have just tried it and its like starting from scratch but it only lets me chose tuesday, wednesday and thursday and then put select payment and it was fine

I had it before lockdown.

They cancelled it around March when things were going a bit nuts, only at the time they didn't bother letting anyone know so a few of us were a bit surprised to not receive any shopping that week, especially as at the time I could add to my order etc as normal.

Ocado have finally accepted me to join Ocado Reserved.
I already had my next 3 deliveries ordered as they will only let me order up to 3 weeks in advance.

When I set up the Ocado Reserved for every Wednesday it wast your next order will not be for 30 days. Anybody know why that is?

Sorry, it actually says:

Your first available Ocado Reserved slot will be In 30 days.

Shouldn’t it be in 3 weeks time as I should be able to book my next slot tomorrow for 3 weeks time.

I’ve had an email saying I can book every three days. I’ve just looked and I can book for the 3rd at the earliest, the whole day is available.

I've had one saying I can now book every five days - and can finally book up to 21 days in advance, rather than the - I forget, but fewer - days they've granted me recently.

When, oh when, will they just get back to normal?

It's official, I am not "a priority" for Ocado!

DS has just had a text offering him "priority access", a slot every 5 days and booking up to 21 days in advance. I am only allowed a delivery every 7 days and can only book 3 days in advance.

I invited him to join in February when panic buying meant he and his flatmates ended up having to pay a small fortune for loo roll from Deliveroo after scouring every corner shop in the borough to try and find some because by the time they finished their shifts, the supermarket shelves were bare. They ended up cancelling their first order because by the time they managed to get a slot the university had closed. So they are new customers who have never spent a single penny with Ocado. I have a smart pass, spend hundreds of pounds with them every week and have been shopping with them since they first started.

He lives 2.5 miles away so it's nothing to do with local availability. I can see his university from my balcony.

So it seems I wasn't loyal enough to be "prioritised" as a "loyal customer" and get deliveries during lockdown but obviously I am too loyal now because I have started shopping with them again so they are more interested in filling empty slots with new customers. They don't need to incentivise me to spend money with them with good customer service so I am left scrabbling around buying what's left in stock rather than what I really want.

I just discovered another anomaly tonight. I have a slightly obscure nothing fancy bottle of wine in my regular weekly order that is often out of stock. It's in stock if I book an order for tomorrow but not if I book an order the day after. How is that possible? Its almost as if the algorithm will only let me have what I want if I book it when it wants...

WTH, nothing Ocado do makes sense.

There are things I regularly order but lately it will say it’s out of stock for orders over the following 3 weeks, they must be extremely bad at stock ordering.

I’ve booked reserved and my app is working !

Who needs a toblerone anyway

I also had the survey last week and pointed out the inconsistencies in how they’ve treated customers in lock down plus the smart pass charges (and mentioned my lack of toblerone!) Yes they are doing better now but that doesn’t excuse the shoddy way some long time customers have been treated and the lack of communication. I appreciate it was a difficult situation but it became abundantly clear it was profit not customers they cared about. Plus referring to some as loyal while the rest of us were left to flounder despite being customers for years, really wasn’t on.
I tried Waitrose a few times when they announced the swap to m&s but couldn’t get a slot in lockdown. I can now so I will definitely be alternating to get my Waitrose products when they swap to m&s - the increased choice of butter and marmalade really doesn’t do anything for me...

I got an ocado delivery today and there was loads of extra mince, sausage, ham and pies. If I ordered 4 of something I got 6. I don’t think we got a bag of someone else’s shopping because it was all the same products that we ordered. Anyone else have this happen?

Yes I got double of two different items in my last order! Weird!

I got the email to say the app was back. Happy days.

apples were you charged for the extras?

I’ve had mail today saying I can get daily deliveries. I’ve also noticed offers on bulk items.

I stopped getting water (they still sold sparkling) and cat litter from Ocado to free up room on the van but couldn’t do without my can of Diet Coke a day. Current offer £4 each or £7.

Just seen big bottles of normal water back on sale and on offer £4.25 or 2 for £7.50. I thought encouraging bulk buy for bulky stuff was still a not done thing

How can they offer me this but still be restricting other customers to deliveries every 5 or 7 days. It really doesn’t seem to make any sense. I don’t want or need to have daily deliveries especially if people are still struggling to get orders

Are there people who order, for their domestic kitchen/household, every day? Twice a week seems perfectly understandable, particularly if one's life involves a weekend home. Plus ordering for elderly parents elsewhere. The odd extra delivery of maybe a case of wine for an in-law's birthday. A few bags for heedless youth at university. But every day? It's very hard to imagine, but perhaps I'm just living the wrong life!

I jab the app button almost every day. No joy so far.

I get practically all my food and household stuff from Ocado. Before lockdown I used to have a weekly shop and every 2 weeks a mid week top up shop. Unless there was an emergency shop needed that did me then and would now.

Offering me more slots isn’t going to make me spend more money with them. Offering the slots to people who currently can’t get a slot would surely increase the cash coming in

I wonder how quick the 1 September slots will go....

@Quarantino

apples were you charged for the extras?

No I wasn’t.

No luck with the app here - tried it again yesterday but still not working

My app started working last night

I wasnt able to get a slot the whole lockdown, and now they've started sending me emails about my priority access?! I dont understand