The Ocado Queue Thread.

[FlamingoAndJohn]

Hello. Are you in the Ocado virtual queue? What position are you?
Would you like some company?

None of the items in my basket were in stock when l last checked but l have an order placed on the website so will see what comes tomorrow.

I never got in on my iPad. I think maybe pp are right on that if you open another tab and keep ocado in the background you get stuck. I managed to get in on my DHs laptop in the end.

I’ve got a reserved spot for every Saturday. I just went into the site and managed to auto create my order for next week - it’s more expensive that usual, barely any offers and about 20% more than unusually spend.

Yes my order was a lot more expensive than usual. I can afford it but lots of people are short on wages right now and will find it tough.

How the heck do I amend my order via the website? I can't work out how to do it!!

Website saying you can’t edit your orders for Monday because they've sold out, but you can edit for rest of week.

My order turned up with no real issues an hour earlier then booked, no issue with that

The driver didn’t explain the new process to me. He put first 2 crates in my hall and I took the bags out no issues. He then put the final crate on top of the other crates then directly passed me the bags. I had a good hand wash after that!

I have an order booked for next Friday and I can't work out how to amend it. I have a reserved slot every week. Can anyone help please?

Thankfully I updated Monday's order earlier, for those with a Tuesday order I really advise to do it now or early on tomorrow.

There was pasta, but I didn't get any. Managed to get toilet roll, and then I found that it actual fact I did have a pack in the loft, and now I can't get in to cancel the one I added.

@thegreatwave if you can’t amend it send it back with the driver. It’s non-perishable goods so obviously doesn’t have a sell by date, or alternatively go and see if any of your neighbours need it.

I think I will keep them and then if a neighbour needs any I have them.

@JillyBlooper, fire up the website and wait.
Preferably in the early hours as the wait will be shorter.

When will the website allow you to book a new slot? I just had a look and it says nothing available for the next six days, and won’t let you book beyond that. Anyone else having the same issue?

I’ve logged on nothing in this month or next 😱

It's only showing me the next 3 days, which are booked up, nothing else coming up for me.

No delivery slots at all.

No slots at all for me either. It’s worse after that break they had now.

Delivery today ten substitutions no problem for me on any. No bagels they seem to be in hot demand everywhere - plain ones people are fussy.

Couldn’t sleep as had Ocado better turn up anxiety (partially jest).

I’m going to look elsewhere for delivery because it looks like it’s out for a while.

@JillyBlooper

The website is only opening when your order is 2 days away. They say they will contact you when you are able to access the website and amend your order.

Unless you had an order for this weekend you cannot get on to the website at all! So,if you can even see there are no slots or no bagels, you are lucky...

Ocado do need to get this sorted. They are preventing people form staying at home.

The website is only opening when your order is 2 days away.

I don't think that can be true. I have Friday orders prebooked for the next two Fridays - bookings made a while back now.

I git an email yesterday with a link to edit next Fridays order. I can add or take away things but cannot break their rationing rules.

I cannot edit the following Fridays order and cannot book new deliveries. Which seems fair.

I don't think that can be true.

I'm just repeating what it said on the website yesterday. I've only been a customer for a few months, maybe those with regular slots are being treated differently.

dare it is definitely true. It's actually royally pissing me off that Ocado is prioritising (or seems to be) the customers who have these regularly booked slots. No offence to anyone but these are likely to be some of their most affluent customers.

I am sure they will sort it out but, at the moment, if I try to go on to their website, I see nothing except a continuously refreshing page about editing orders for Monday.

Piggy some people have Ocado Reserved or we’re able to book more than one earlier.

I’ve been using Ocado twice a week for years and no hope of getting another delivery now after today. Well no more than anyone else.

Were. I get the same message and no point on going on.

I have a smart pass but I tend to order every now and then so don't have a regular slot set up.
Last Saturday I managed to get a slot for today (it was the closest one) and ordered a few things thinking I could always edit it later and add what I needed then. They closed the website shortly afterwards. I got a link on Friday but it said I could only remove items or delete the whole order. I didn't want to take a chance so have just left it as it is.
Tried to get on just now to see if I can book a delivery for sometime in the next 2 weeks and it only showed the next 3 days with no slots available.
It only took about 15 minutes to get on though.

The issue seems to be that if you can edit you can book and this locks everyone else out.

Very annoying.