WIBU to send a complaint about this aggressive text message?

[TheNamesJames]

I have just received this from my GP (and yes, it was recieved in capital letters, I haven’t edited it):

COVID-19: FOLLOWING LATEST GUIDANCE, Edited out MEDICAL CENTRE WILL BE OPERATING A TELEPHONE CONSULTATION ONLY SERVICE. ONCE YOU HAVE BEEN ASSESSED, THE CLINICIAN WILL DECIDE IF A FACE TO FACE CONSULTATION IS NEEDED. WE ARE WORKING HARD TO PROTECT OUR PATIENTS AND STAFF. IF YOU HAVE AN APPOINTMENT BOOKED IN THE NEAR FUTURE, YOU WILL BE CONTACTED, DO NOT ATTEND THE SURGERY.THANK YOU FOR YOUR CO-OPERATION.

Is that unnecessary and rude? I haven’t even seen a doctor at that surgery since eleven months ago, it’s not like I’m hounding at their door every day and a walking risk.

I get that it is important and needs to be clarified but wtf, does anyone else think it’s really rude to send spam messages to random people in that tone of manner?

You’re a twat

What GPs are doing at the moment:

trying to work out how to continue providing decent routine primary care (including vaccinations, smears, contraception, chronic disease reviews), more urgent non COVID care- (assessment of abdominal pain, rashes etc), assessment of those who might have COVID but could also have something else (most unwell children and adults with respiratory symptoms) and probably ramping up palliative care for the elderly who will die from COVID but whom either don't want admission or when hospitals are full. While keeping the 1st 3 groups separate so they don't infect each other and protecting our staff so we have a workforce. No-one up high has really told us how to do this. You are bothered about a text.

Meanwhile or hospital colleagues are trying to massively increase critical care capacity while coping with usual winter crisis.

Maybe you should volunteer /train to do a useful job/ or just keep quiet.

Not aggressive!! Making sure the message gets through.

I got more or less the same last week.

Clearly feeling very sensitive at the moment ,op.
It’s not rude and it was sent to all patients,not just you ffs

@64sNewName I couldn’t agree with you more

Complain about what? - the surgery doing their best to protect you and everyone else? - how dare they!

I fear for the success of all these reasonable measures to protect people if they are going to get in a strop about them. OP - if you had symptoms, would you self-isolate, or would you object to that too?

Here's an aggressive message OP: don't be so fucking stupid.

Spam is unsolicited communication from chancers you have no relationship with e.g. Nigerian princes, viagra and PPI check sellers.

A mass communication by a GP surgery to all their patients is not and cannot be spam.

But god forbid you end up needing hospital treatment and the consultant fails to say 'please' and 'thank you'.

Jeez, it's all about you, isn't it, OP?

Practices have patients with literacy problems, dyslexia, learning difficulties and who don't speak English well. They need a message that is clear for everyone.

How irritating for you.

My personal GP message came hand delivered by a Papal envoy, dressed in ermine, followed by a triumphal procession. Gold carriage was parked at the gate. Message was hand written in Gothic script, on ancient vellum. Tied with a red silk bow. With kisses .

So there.

dancerdog

FFS try working in a surgery at the moment. Things are changing and we are trying to protect patients and staff, with staff off ill you'll get sod all. If you feel that strongly remove your mobile number and ask for no SMS messages, including appointment reminders and don't be so precious. Glad I won't be self isolating with you OP.

I don’t think you know what the word ‘spam’ means OP

I KNOW that. That’s why I called it a spam message in my OP... because they sent the same message to everyone on their list

You wanted it personalised ?

Would anyone like to bet that if OP hadn’t received the message and had need to go into the surgery to make an appointment, she would be complaining that the surgery hadn’t communicated the new arrangements?

I honestly don't see what is rude about it.

I got one too advising the surgery is closed and there are only telephone consultations available. Perfectly sensible in the circumstances. It was obviously sent to everyone on the patient list and no, I didn't take the slightest bit of offence that it came via text and wasn't personalised. Why would I? How else are they supposed to communicate with us quickly? Telephone everyone individually? Write letters?

I'm just delighted that they are 'on it' so to speak.

Fucking pathetic.

The surgery has better things to do than babysitting your hurt ickle feelings.

That text have been sent to every patient of the practice who's number they have and its sent in Capital letters for people who have bad eyesight to make it easier to read. Please do not embarrass yourself by complaining

It's fine and exactly what I got from mine on Friday

Nanny0gg

You wanted it personalised ?

"Dear TheNamesJames, how we loved and treasured that time we spent with you. Is it really eleven months? It seems like yesterday 😊❤.
Ah well, in the meantime...

COVID-19: FOLLOWING LATEST GUIDANCE, etc etc"

Yup. That should sugar the pill.

We had a message like this (possibly slightly ruder) but it was around a month ago, I was quite taken aback by the language-but at that point the situation wasn't really known about. If I got the message today I would totally understand. People are very stupid and think the rules don't apply to them.