C&C booked weeks ago for 12 noon today. Nothing added from 24 hours before cut off.
Arrived on time despite no confirmation email received.
Dreadful. Lady there with children in the car had been there an hour.
Phones not being answered.
I felt really sorry for the staff there as clearly the buyers and staff planning had got things so horribly wrong and customers waiting were getting very upset.
Customer services told me they didn't have enough staff and to go home until I got the confirmation email.
Email came in at 14.45, got back about 15.00. Tempers even more frayed on our return.
Email showed 13 subs, most of which were unacceptable eg given tartar instead of horseradish. I didn't want any of them.
Totally out of stock and no subs available- cauli, sprouts, green beans, cranberry sauce etc....... No staples available.
Fortunately we had already bought meat from elsewhere, but there was a lady in tears because none of the things she had ordered for Christmas dinner were not available, so the things I mentioned but also all her meat, pigs, stuffing etc.
Or order brought out at about 15.15.
Worker was very polite and apologetic but said because of the queues he couldn't deal with any subs returns and asked me to take everything and apply online. WTF!
4 supermarkets later we managed to buy the veg etc we needed. No cranberry sauce anywhere but bless Lidl, they had fresh cranberries and I've just made my own, a job I didn't really have time to do.
Adding insult to injury, having looked at my groceries I have now found that a few are use by Dec 24th. Unacceptable service
Get your act together! If people pre order this means you know what stocks you need.
Never again and my order was for about £300.