Yes I agree they have gone totally downhill in every way.
I, and others I know, are using them less and less because of their appalling service and their aggressively commercial stance which turns people off and destroys tye marketplace.
No wonder they are short on drivers!!
They sell a lot of absolute tat, and don't take responsibility for it.
Slopey slopey shoulders.
I much prefer Royal Mail, who's posties know all the people in the street are super friendly and have local training.
I have experience of many different delivery drivers and their commitment to duty to their recipients has been very slack and unprofessional, not all, but many, playing fast and free with others property and precious gifts.
Lets not pretend otherwise or shut down people just because they don't agree with your approach of telling householders how to receive their parcels, stop takibg it so personal and get yourself another job OP!