@ChantelleB It threw me out as well when he asked me that question but a friend reassured and said it’s part of their security questions. When I called this morning it was not assessed. I was upfront and expressed the long wait since the 11th August. My DM was away last week also.
The call handler was honest and said it had previously been held up for pending verifications etc. I was awarded a few hours later, text and call from DM.
Ask the call handler if their is anything holding up the application or for any updates they can see on their end.
No answer is not always bad news honestly. It is so emotionally taxing waiting when you desperately need the support for your child. Everything 🤞🏽 for all still waiting on a decision ❤️💜❤️💜