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Car seats

Britax Baby-safe Plus II SHR safety warning in Which magazine

16 replies

Ponders · 19/01/2012 10:17

Apparently the handle can fail - it doesn't specify exactly what the problem is. It was a Best Buy before.

Britax are aware of it, & there is now a modified version on sale, BUT they refused to tell Which how many of the old ones are still out there or still on sale unless Which sign a non-disclosure agreement "which we are not prepared to do" - quite right, Which (Shock at Britax)

Which say if you have one, return it to the retailer for a replacement (one with the modified handle!) or a refund

Britax phone is 01264 386020, email is [email protected]

if you have one & you have experienced the problem please email Which [email protected]

OP posts:
RustyBear · 19/01/2012 17:23

You obviously read your Which? Magazine before me Ponders! I was just checking to see if there was a thread about this before starting one - but I'll bump yours instead.

Ponders · 19/01/2012 17:45

Well I read the first few pages anyway, Rusty! Grin

I was wondering whether to ask MNTowers to make it a sticky - I bet loads of MNers have them

OP posts:
Twinklebum · 21/01/2012 06:44

I have one of those! I thought it was just me being a weakling, it kept getting jammed on the pushchair frame one side would release but not the other,I gave up using it and bought a big car seat that just stays in the car and used the pushchair main seat.

Wish I'd have know of this before, I always buy britax as I thought they were the best most reliable brand, obviously not Sad

Ponders · 21/01/2012 14:44

if you've still got the duff one, twinklebum, it sounds like you're entitled to a refund, as you don't need a replacement.

please do email Which & tell them what happened.

[email protected]

(I always used Britax seats too when my kids were small, it is a shame this one has let them down)

OP posts:
onadietcokebreak · 23/01/2012 20:35

Keeping bumped as know 3 people who have had problems with these.

Ponders · 23/01/2012 20:41

oh thanks Smile

do make sure they know they can get a refund!

OP posts:
OliviaMumsnet · 23/01/2012 22:56

Hi Ponders
I've made this a sticky in Car Seats.
THanks for bringing to our attn
M towers

Ponders · 24/01/2012 21:36

Thanks, Olivia Smile

any chance it could be stickied in Active Convos as well? only anyone who's already got one may not be looking in Car Seats any more...

OP posts:
nomoremagnolia · 26/01/2012 21:04

Does anyone know if this also covers the baby-safe plus II (not the shr model, the same seat but without pushchair adapters?)

nomoremagnolia · 26/01/2012 21:17
dizzy77 · 06/02/2012 18:15

Ah, read this in which: when they talk about "handle fail" I didn't realise this was the problem that led to the seat getting stuck in the adaptors. We had the same problem with the carsafe sleeper (cot-type-carseat-thing) so I didn't use it as a pram which was just as well as DS grew out of it at 10wks.

So, we got ours with Tesco clubcard points and DS has just about grown out of it so will see what they have to say! Knew i should have bought the maxicosi, sigh.

ADavies · 08/02/2012 16:45

Hi, I?m Alex I work within the Britax UK customer service team. If you believe you have experienced problems regarding the Britax Baby-safe Plus II SHR, please do not hesitate to contact me on 01264 386034. I?d welcome your feedback and am happy to offer information and advice on the Baby-safe Plus II SHR or any of our other products.

TruthSweet · 10/02/2012 21:07

Dizzy77 - I was in MC today and measured the seat back height of the Maxi Cosi CabrioFix and the Baby Safe Plus II SHR and the Baby Safe. The Maxi Cosi had a 16" seat back and the Baby Safes had a 20" seat back.

So if your DS now has less than 1" of shell above his head on the Baby Safe (either version) he would be 3" over the top of the Maxi Cosi and would have out grown it months ago (baby buckets are out grown when there is less than 1" of shell above baby's head).

Could I be cheeky and ask how old/tall he is as we are looking at buying a baby bucket for the first time (other newborns were in First Classes or a loaner Primo Viaggios [hated that seat!]) and it would be interesting to find out when others babies outgrew theirs.

lagoonhaze · 17/04/2012 21:43

Another recall in addition to this one, This time the babysafe.

lagoonhaze · 01/05/2012 22:36


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